About the Role:
The SF Showroom Manager and Sales Support role is a key member of the Northwest sales team, based in Armadillo’s SF showroom. This role is primarily dedicated to supporting Trade Account Managers with quotes, orders, project coordination, and sales initiatives while also overseeing consumer sales and ensuring smooth showroom operations.The successful candidate owns the full end to end consumer client experience and provides essential support to trade interactions, ensuring a seamless and elevated experience at every touchpoint. The role requires adaptability, strong organizational skills, and a client focused mindset to drive the success of our trade sales function.
This is a full time, salaried, exempt position with bonus + commission potential. The work schedule for this role is Tuesday - Saturday.
Key Responsibilities:
Trade Sales Support: 70%
Provide essential support to Trade Account Managers, assisting with quotes, orders, project coordination, and client inquiries when Account Managers are out of office or in the field.
Support the organization and execution of strategic trade initiatives as directed by the manager.
Maintain accurate records and follow up with trade clients to ensure a timely and high-quality experience.
Consumer and Showroom Management: 30%
Own the full end to end consumer client experience in the SF showroom, including in-person showroom visits, inquiries, and client events.
Ensure showroom presentation, displays, and samples meet brand expectations and are organized, replenished, and ready for client interactions.
Provide support for showroom events, client gatherings, and experiential initiatives.
Assist with retail reporting, tracking showroom traffic, and expense reports as required.
Shared Responsibilities
Participate in training and education on sustainability, social responsibility, and brand initiatives.
Support and adhere to environmental and social goals set by the company.
Promote, contribute to, and maintain a diverse and inclusive work environment free of discrimination, bullying, and harassment.
Actively engage in team meetings, professional development, and foster a collegial work environment.
Adhere to all Armadillo workplace policies and procedures.
Key Capabilities
Minimum of 2 years of account management experience.
Minimum of 2 years of retail sales experience.
Experience using a CRM; familiarity with HubSpot and Microsoft Office is a plus.
Ability to work flexibly across national and international time zones.
Strong organizational skills, adaptability, and a client-focused mindset.
Ability to lift 50lbs - moving rug samples and rugs with support.
About Us
Founded in 2009, Armadillo is a purpose-driven business committed to making a positive impact both at home and globally. As an Australian brand with showrooms in Los Angeles, New York, San Francisco, Dallas, Sydney, Melbourne, and Brisbane, we create handcrafted rugs that "lie lightly on this earth." Made by artisans in India and Nepal using natural materials and energy-efficient processes, our rugs are designed to last, offering an antidote to today’s throwaway culture.
We are proud to be a certified B Corp, upholding the highest standards in sustainability, social responsibility, and transparency. Giving back is central to our mission, with philanthropic initiatives dating back to 2014, beginning with the KVM School in India and now extending to seven organizations across India, Nepal, Australia, and the United States.
People & Culture
Our people are at the heart of Armadillo’s success. We provide a supportive environment that promotes personal and professional growth for all employees, embracing fair practices, cultural diversity, and well-being. We proudly offer a range of benefits to our team members:
Comprehensive Health Coverage – Medical, Dental, Vision, Life Insurance, and other ancillary benefits.
Financial Well-Being – 401(k) match and Flexible Savings Account.
Professional Growth – Annual career development fund to support your learning and advancement.
Work-Life Balance – Additional leave days for community volunteering.
Wellness Support – A dedicated health & well-being allowance.
Exclusive Perks – Generous staff discounts.
Employee Assistance Program – Confidential support for personal and professional challenges.
