Kate Figler Interiors is a boutique residential interior design firm in Nashville, TN seeking a part-time Operations & Finance Manager to oversee studio operations, vendor relations, client invoicing and financial tracking. This is a newly created role that is designed to own the operational and financial health of the firm.
Core Responsibilities:
Financial Strategy & Bookkeeping:
- Manage day-to-day bookkeeping using QuickBooks, including expense tracking, reconciliation and sales tax remittance
- Ownership of client invoices, ensuring they are paid in a timely manner
- Analyze the firm’s billing practices and recommend improvements
- Develop and present monthly financial summaries to the CEO, including profitability and margin analysis
Vendor & Installation Management:
- Serve as the point of contact for installation or product issues, coordinating directly with vendors and clients to resolve issues efficiently
- Track open claims, repair and replacement orders through to resolution
- Build and maintain a vendor escalation process so issues are handled consistently and documented thoroughly
Client Communication:
- Communicate directly with clients to provide post-installation follow ups and information regarding repair timelines, replacement status and next steps when issues arise, ensuring they remain informed and reassured
- Serve as a professional and warm liaison between the firm and its clients during sensitive situations involving delays, damages and billing
- Communicate firm policies to clients, both during the onboarding process and project duration
- Work with CEO to prepare project proposals for prospective clients
- Protect and enhance the firm’s reputation by turning difficult moments into trust-building opportunities
Requirements:
- 3+ years of experience working in operations, project management or client relations, ideally at an interior design studio, architectural firm or related industry
- Bookkeeping proficiency (QuickBooks preferred)
- Experience advising small business owners on billing practices, pricing strategy and financial operations
- Proven ability to manage vendor relationships and solve product or installation issues
- Highly organized with strong follow-through, exceptional attention to detail and sound judgement
- Familiarity with Houzz Pro, Google Suite, Asana and Airtable preferred
Compensation & Structure
- Hours: 15-25 hours per week (flexible; mix of remote and on-site)
- Compensation: $35-$50/hour depending on experience; this is a 1099 independent contractor position
- Location: Nashville, TN preferred but not required
Kate Figler is the founder of the Nashville-based design firm, Kate Figler Interiors. A lover of color and pattern, Kate’s projects are layered, timeless and true reflections of her clients’ personalities and taste. While born and raised in New England, Kate’s 2019 move to Nashville has distinguished her style and aesthetic. Her work blends both the charm of the Northeast and the tradition of the South. You’ll see a mix of elegant antiques, vibrant textiles, and fresh interpretations of classic designs that all come together to make her rooms one of a kind.
