Sales Assistant
Position Overview
The Sales Assistant is an administrative and customer-facing role responsible for supporting showroom sales operations and ensuring an exceptional client experience. This position assists customers in the showroom, via email, and over the phone, all while upholding Verellen’s commitment to service excellence and attention to detail.
Key Responsibilities
• Provide comprehensive sales support and perform administrative duties as assigned by the Showroom Manager.
• Demonstrate proficiency in Outlook, Excel, and calendar management to support communication and scheduling.
• Greet and engage prospective clients with a polished, professional introduction to the Verellen brand and product offerings.
• Generate quotes and sales orders promptly and accurately.
• Conducting follow-up on outstanding quotes to convert leads to confirmed sales.
• Provide clients with timely updates regarding order status, production timelines, and delivery schedules.
• Manage showroom inventory—including fabric and finish samples—ensuring organization, accessibility, and accuracy.
• Maintain accurate and up-to-date records of all orders, quotes, and related activity in internal systems.
• Oversee showroom operations in the absence of the Showroom Team to ensure uninterrupted customer service.
• Assist in preparing and submitting daily, weekly, and monthly reports to the High Point Headquarters.
The ideal candidate is highly organized, detail-oriented, and an effective communicator with a background or interest in design. The Sales Assistant manages order tracking and follow-up, ensuring accuracy and timely communication with clients and internal teams. Working closely with the Sales & Showroom Director and the Customer Service team, this role contributes to sales growth, account development, and brand representation for Verellen.
Required Skills & Competencies
• Technical Proficiency: Strong working knowledge of ERP/ERM systems, Microsoft Office Suite, and standard business equipment.
• Customer & Client Focus: Committed to delivering exceptional service and building strong client relationships.
• Problem Solving & Analysis: Strong analytical and critical-thinking skills; able to resolve issues in person, via email, and over the phone.
• Time Management: Skilled at prioritizing tasks and meeting deadlines in a fast-paced environment.
• Communication Skills: Clear, professional verbal and written communication; able to articulate information effectively with customers and internal teams.
• Teamwork Orientation: Works collaboratively and independently as appropriate.
• Dependability: Reliable, consistent, and accountable in all aspects of performance.
• Multi-Tasking: Able to manage multiple projects and priorities with accuracy and attention to detail.
• Interpersonal Skills: Serves as an effective liaison between customers, the Showroom Team, and internal departments.
• Record & Data Management: Maintains organized, accurate records and files.
Preferred Qualifications:
• Associate's degree in business or a related field.
• Experience with CRM software and inventory management systems.
• Excel
• Knowledge of manufacturing processes and terminology.
• Experience of 3-5 years in Customer Service or related field.
Position Type and Expected Hours of Work
This is a full-time, non-exempt position.
Schedule: Monday–Friday, 8:30 a.m.–5:00 p.m. (hours may vary as needed).
Verellen, established in 1999, out of the creative minds of Tom & Sabine Verellen, has grown to be a name in the furniture industry by keeping true to their family values of kindness, honesty, and savoir-faire, which have been built into their products. After a quarter century in the making, the company is welcoming a second generation of Verellens who have already set the mark for the brand's next chapter, while not losing sight of what brought them here in the first place.
