Lulu and Georgia is hiring Full-Time Showroom Sales Consultants (Keyholders) to join the launch team of our first physical showroom in West Hollywood. This is a consultative, relationship-driven sales role focused on delivering an elevated client experience and converting in-store engagement into completed purchases.
In our sample-only showroom, Sales Consultants serve as trusted advisors to direct-to-consumer clients and residential trade designers. You will guide clients through product selection, project scoping, quoting, and purchase completion while building long-term relationships that drive repeat business. As a Keyholder, you will also support opening and closing procedures and act as an on-site leader when the Showroom Manager is not present.
Client Experience & Sales Execution
- Deliver a warm, high-touch experience for walk-ins and appointments
- Conduct needs discovery and guide clients toward products aligned with their style, space, timeline, and budget
- Provide light design guidance, including styling recommendations and “complete-the-look” suggestions
- Build accurate quotes and draft orders, clearly communicating specifications, lead times, and delivery expectations
- Drive revenue through disciplined follow-up, proactive outreach, and consistent clienteling
Relationship Management
- Capture client information to enable thoughtful, personalized follow-up
- Maintain active outreach via phone and personalized communication to progress and close opportunities
- Support repeat and referral business through high-touch service
- Help grow the local client base by building relationships with designers and supporting showroom events
Tools & Process
- Use HubSpot to document client interactions, manage pipeline stages, and track follow-up
- Utilize Spoak to create simple visual boards that support confident purchase decisions
- Partner cross-functionally when needed while maintaining ownership of the client relationship
- 5+ years of experience in sales or customer-facing roles, ideally in home, furniture, interior design, luxury retail, or a high-touch service environment
- Proven ability to meet or exceed sales goals in a consultative, relationship-driven setting
- Strong communication skills and confidence engaging with discerning customers
- Interest in interiors and design, with the ability to provide styling and space planning guidance
- Organized, proactive, and comfortable managing follow-up and multiple active opportunities
- Comfort using CRM and technology tools; Shopify and HubSpot experience a plus
- Ability to work weekends and maintain an on-site schedule
- Ability to perform Keyholder opening/closing responsibilities and follow security procedures
Hello from Lulu and Georgia!
We are an online home decor and lifestyle destination headquartered in Los Angeles. We design and curate the best in interiors to inspire your home.
