The Furniture Account Manager plays a critical role in managing the full lifecycle of custom furniture orders within a high-end, design-driven manufacturing environment. From quote entry through production coordination and final shipment. This role requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced, deadline-driven environment. The ideal candidate thrives on problem-solving, communicates clearly, and proactively drives projects to completion. This position will manage our partner showroom furniture orders and report to our Director of Operations.
Order & Quote Management
- Enter standard and custom furniture quotes accurately in NetSuite
- Oversee full order lifecycle: quote, order entry, production release, shipment
- Review all order details prior to production (including but not limited to pricing, specifications, finishes, COM details, and freight requirements)
- Maintain clean and accurate ERP data and documentation
- Follow up on and track DFA’s, SFA’s, and COM's
- Maintain detailed records of approvals and client specifications
Production & Operations Coordination
- Act as liaison between partner showrooms and operations
- Coordinate timelines with Director of Operations and production team
- Monitor production status and proactively address delays or material issues
- Ensure orders are properly allocated and staged for shipment
Specifications & Material Management
- Project Prioritization & Issue Resolution
- Identify and prioritize “hot projects” and time-sensitive orders
- Proactively resolve pending issues with a solutions-oriented approach
- Escalate critical matters appropriately while maintaining professionalism
- Adapt quickly to shifting priorities without sacrificing accuracy
Qualifications
- 3–5+ years of experience in furniture manufacturing, interior design, or custom order management
- Strong proficiency in ERP systems (NetSuite experience strongly preferred)
- Exceptional time management and organizational skills
- Strong written and verbal communication skills
- Detail-oriented with strong follow-through and accountability
- Comfortable working cross-functionally with sales and operations
Core Competencies
- Ownership & Accountability
- Operational Discipline
- Cross-Functional Collaboration
- Detail Orientation
- Calm Under Pressure
- Strong Judgment & Problem Solving
Rose Tarlow Melrose House is a Los Angeles–based design house internationally recognized for its refined furniture, textiles, lighting, and decorative objects. Founded by designer and antiquarian Rose Tarlow, the company grew from an intimate antiques shop into one of the most respected names in the luxury design industry. For decades, the brand has been known for its distinctive aesthetic—blending the romance of European antiques with clean architectural forms and natural materials such as wood, linen, leather, stone, and plaster.
Today, Rose Tarlow Melrose House collaborates with leading interior designers and architects worldwide, offering handcrafted furniture and textiles that emphasize timeless design, exceptional craftsmanship, and meticulous attention to detail. Many pieces are produced in small quantities and often hand-crafted, reflecting the company’s philosophy that individuality, quality, and thoughtful design should define every object created.
With a flagship showroom and production facility in Los Angeles and representation in design showrooms across the United States and internationally, the company continues to influence the global interiors community while staying rooted in the artistry and craftsmanship that first defined the brand.
