Position Overview
The Field Service Operations Supervisor plays a key management role in ensuring the seamless execution of cleaning services across multiple client sites. This position supports field staff, coordinates with company leadership, serves as a liaison with clients, and conducts on-site estimates for new work.
Key Responsibilities
Field Operations Management
• Supervise and support field cleaning teams across multiple job sites
• Ensure company standards for quality, professionalism, and efficiency are consistently met
• Conduct periodic site visits to monitor work quality and provide coaching to staff
• Resolve operational issues that arise during service delivery
Client & Team Liaison
• Serve as the primary bridge between field staff, management, and clients
• Communicate client expectations clearly to teams and ensure they are met
• Address client concerns promptly and professionally
• Maintain strong relationships with clients, building managers, designers, and contractors
Estimating & Site Assessments
• Conduct off-site visits to assess new projects and prepare cleaning estimates
• Evaluate scope of work for post-construction and specialty cleaning projects
• Coordinate scheduling and staffing based on project requirements
Operational Coordination
• Collaborate with management on staffing, scheduling, and logistics
• Ensure teams have proper supplies and equipment
• Identify opportunities to improve operational efficiency and service quality
Qualifications
• Experience managing field service teams or operations (cleaning, hospitality, facilities, construction support, or similar industries preferred)
• Strong interpersonal and communication skills
• Professional presence when interacting with high-end clientele
• Ability to assess work scope and prepare service estimates
• Highly organized with strong problem-solving abilities
• Comfortable working across multiple sites throughout New York City
• Bilingual (English/Spanish)
Qualifications
• Bilingual (English/Spanish)
• Experience managing field service teams or operations (cleaning, hospitality, facilities, construction support, or similar industries preferred)
• Strong interpersonal and communication skills
• Professional presence when interacting with high-end clientele
• Ability to assess work scope and prepare service estimates
• Highly organized with strong problem-solving abilities
• Comfortable working across multiple sites throughout New York City
At New York’s Little Elves, excellence isn’t a goal — it’s our reputation. For over two decades, we’ve set the platinum standard in fine interior cleaning, earning the trust of New York’s most discerning clients, top interior designers, and architects and general contractors. Recognized repeatedly by New York Magazine and Curbed as one of the best cleaning services in New York, we’re now seeking an Operations Manager who shares our obsession with perfection and wants to help us raise the bar even further.
