Reporting to the Sales Manager of the Remote Team, we are seeking an experienced Account Manager to service our existing Trade clients (high end interior designers and architects) while working to build and prospect new trade business in Miami & Southeastern US. Applicant should be based in Miami, FL.
Key Responsibilities:
•Proactively seek new business opportunities while nurturing existing client relationships through elevated customer service to increase sales revenue within the assigned territory, actively contributing to its growth and development.
•Regularly interact with prospects and clients to present product, build strong relationships, understand their needs, and drive sales.
•Possess a deep understanding of the product line and construction and be able to effectively recommend products for different applications.
•Effectively manage client portfolio by fulfilling orders promptly and monitoring through to delivery, as well as satisfying sample requests and addressing inquires, product care, and trouble-shooting swiftly and efficiently.
•Provide regular sales performance updates via detailed weekly and monthly reports on sales activities, pipeline status, and key performance indicators as well as actionable insights and recommendations based on sales data and analysis.
•Be a positive ambassador for the company at industry events, media events, and client meetings, as well as contribute to the planning and execution of client events to build brand visibility and generate new business leads.
Key Capabilities & Behaviors Required:
•Ability to effectively communicate with clients, prospects, and colleagues through various channels (email, phone, video conferencing).
•Robust interpersonal skills and a demonstrated ability to build rapport and trust with clients and colleagues.
•Ability to prioritize tasks, manage deadlines, and work efficiently in a remote setting.
•Proficiency with Apple/Mac tools and applications as well as Office 365 Suite.
•Ability to thrive in a fast-paced and ever-changing environment.
•Present yourself as a premium Brand Ambassador of Armadillo both internally and externally.
•Frequently uses initiative to think of new ways to approach projects/tasks, and about future work pipeline.
•Results-oriented and self-motivated: A driven and organized professional with a strong work ethic and a goal-oriented approach.
•Demonstrates a bright, positive and cheerful approach to work.
•Comfortable working alone AND as part of a collaborative team.
•Passionate about design and has a keen eye for aesthetics.
•Ability to travel within territory weekly and outside of territory as needed.
•Confidence in entertaining and networking.
•Must have access to reliable transportation to fulfill job responsibilities, including commuting to client meetings.
Desired Skills:
•4+ years of sales and/or account manager experience, preferably in the interior design industry.
•Fluency in Spanish.
•Strong understanding of the Southeast US market.
•Experience working with interior designers and architects in the region.
•Knowledge of rug materials, weaving techniques, and design trends.
•Proven track record of achieving sales targets and exceeding expectations.
Founded in 2009, Armadillo is a purpose-driven business committed to making a positive impact both at home and globally. As an Australian brand with showrooms in Los Angeles, New York, San Francisco, Dallas, Sydney, Melbourne, and Brisbane, we create handcrafted rugs that "lie lightly on this earth." Made by artisans in India and Nepal using natural materials and energy-efficient processes, our rugs are designed to last and combat today’s throwaway culture.
As a certified B Corp, we uphold the highest standards in sustainability, social responsibility, and transparency. Giving back is central to our mission, and we have supported global philanthropic initiatives since 2014, beginning with the KVM school in India. Our charitable efforts now extend to seven organizations in India, Nepal, Australia, and the US.
How We Work
At Armadillo, integrity guides our work, and we’re committed to fostering a collaborative, inclusive workplace. We value teamwork and celebrate individual strengths. We are committed to each other, our work and the wider community – and our hope is to be joined by those who are enthusiastic not just about what we do, but why we do it.
People & Culture
Our people are at the heart of Armadillo’s success. We provide a supportive environment that promotes personal and professional growth for all employees, embracing fair practices, cultural diversity, and well-being. We proudly offer a range of benefits to our team members:
• Comprehensive Health Coverage: Medical, Dental, Vision, Life Insurance, and other ancillary benefits.
• Financial Well-Being: 401(k) match and Flexible Savings Account.
• Professional Growth: Annual career development fund to support your learning & advancement.
• Work-Life Balance: Additional leave days for community volunteering.
• Wellness Support: A dedicated health & well-being allowance.
• Added Convenience: Annual car allowance.
• Employee Assistance Program: Confidential support for personal & professional challenges.
