We are seeking a high-end customer service and production coordination professional to support our rug sales team, independent representatives, and clients.
Marc Phillips Decorative Rugs specializes in luxury handmade rugs and works with top interior designers and architects across the U.S. and internationally. This position is based in our Los Angeles showroom in the La Cienega Design Quarter.
The ideal candidate is organized, proactive, creative, and able to manage multiple custom projects at once with meticulous attention to detail. This role is central to keeping communication flowing between clients, the MP sales team, and our domestic and international manufacturers. A strong sense of color, familiarity with textiles, and an understanding of weave constructions are highly valued. Above all, candidates should bring a genuine passion for interior design and artisan-crafted products.
Excellent verbal and written communication skills are essential, as you will oversee custom and client orders from initial inquiry through production, shipping, and on-time delivery. The position requires someone who excels in follow-up, thrives in a fast-paced environment, and can work both independently and collaboratively with the broader team.
Experience with CRM systems—particularly Salesforce—is a plus, as this role uses digital tools to manage project notes, order details, timelines, and workflow tracking.
• Communicate with clients and the sales team to support active projects and ongoing needs.
• Provide check-ins, share new leads, and deliver attentive follow-up.
• Oversee the full custom order process—from inquiry through production and delivery.
• Use Salesforce/CRM to document interactions, project notes, timelines, and order details.
• Coordinate with domestic and international mills to confirm specs and production timelines.
• Track production status and maintain accurate order records for team visibility.
• Upload documents, update project stages, and manage tasks in the CRM system.
• Prepare quotes, create sales orders, and support the Sales Team with client communications.
• Communicate with vendors on production updates, shipping schedules, and issue resolution.
• Assist with client presentations and sales materials.
• Foster positive relationships with clients, suppliers, and industry partners.
• Generate CRM/Salesforce reports for workflow tracking and follow-up.
• Perform administrative support including scanning, filing, email management, and showroom assistance.
• Handle incoming calls and emails, and greet clients in the showroom.
• Coordinate domestic and international shipments (DHL, UPS, etc.).
• Contribute to a positive, collaborative work environment.
Qualifications:
• 2–4 years in customer service, production coordination, project management, or operations—ideally in interior design, textiles, or luxury furnishings.
• Excellent verbal and written communication skills.
• Highly organized with strong follow-through and ability to manage multiple projects.
• Effective problem-solving skills and comfort navigating detailed workflows.
• Knowledge of textiles, rug construction, or color theory is a plus.
• Proficient in Microsoft Office; comfortable with Mac OS.
• Experience with Salesforce or similar CRM/production systems.
• Able to work independently and collaboratively.
• Professional, positive, and detail-oriented.
• Strong team-player mindset.
Marc Phillips is the premier designer resource for luxury handmade rugs, sourced from artisans around the world. Our highly curated collections range from modern designs to century-old antiques, mixing laid-back, livable style with a sophisticated edge. With showrooms in Los Angeles, New York, Marc Phillips brings together timeless design and the integrity of true craftsmanship.
