LOGISITICS OPERATIONS

· Oversee day-to-day logistics operations.

· Create shipping documentation for all orders, including:

* Bill of Lading

* Packing Lists

* Shipping Labels

* Customs documentation for all export shipments

Conduct inspections of items prior to shipment to ensure accuracy and quality standards are met.

CLAIMS MANAGEMENT (Point of Contact)

- Serve as the primary point of contact for all freight and product claims.

- Ensure receipt and completeness of required claim documentation, including:

* Claims forms

* Supporting images of damaged items and cartons

· Review claims to ensure alignment with company policies and procedures.

· Conduct thorough investigations of orders, claims, clients, and products to determine the most appropriate resolution.

INVENTORY CONTROL OPERATIONS

· Conduct annual physical inventory audits.

· Run and analyze monthly reorder reports.

· Provide accurate inventory and reorder recommendations based on prior fiscal year sales data and forecasting needs.

· Upon owner approval, prepare and submit purchase orders to production.

BASIC OPERATIONAL & CUSTOMER SUPPORT

· Perform order entry as needed, including:

* Sales orders

* Quotes

* Invoices

* Custom purchase orders

· Confirm lead times, order status, and logistics ETAs for customers.

· Maintain strong product knowledge to address customer inquiries effectively.

· Prepare and mail sales materials and product samples as requested.

Job Requirements

·Experience in furniture logistics operations and customer service.

· Highly motivated with a proven ability to meet and exceed company goals.

· Strong interpersonal, communication, and collaboration skills.

· Demonstrated ability to deliver an exceptional customer experience.

· Acts as a brand ambassador at all times, representing the company with professionalism, integrity, and a commitment to excellence.

· Job responsibilities may evolve based on business needs at the discretion of ownership.

Branch Home defined by two friends and colleagues, and now partners in design – Amanda Branch Covington and Amit Kochhar branched out and are curating a lifestyle brand piece by piece leaving their mark on the home furnishing world using materials and shapes we all love.

“The Louise chair is one of my favorite pieces. It’s a dining chair – so seemingly simple enough – but also a statement piece. The chair top is scalloped. It’s a design detail that makes all the difference.” Amanda Branch Covington

The Branch point of view is fresh and in motion. As the name suggests, Branch is about sophisticated collections hand-crafted to create something new, while enjoying the journey of discovery. Amanda generally ignites the design process. She loves to reinvent traditional forms with distinctive finishing touches and subtle detail, inspired by runway fashion, architecture, nature, travel, art, and even day-to-day life. Amit knows how to turn ideas into reality, expertly pairing designs with production resources to bring a design to life. He is the master of juggling and balancing the business wearing many hats…even design—shhh!

They are not apt to stay in their lanes, however. As with all successful collaborations, lines are blurred and shared which creates nice symmetry for Branch between this creative duo. It’s the back and forth between these two furniture pros that brings Branch to life. The showroom on Martin Luther King Jr. Drive is the place to see it all. Exploring new resources is good for business and the soul.

www.branchhomedesigns.com