Job Summary - Operations Coordinator
We are seeking an extremely organized, detail-oriented, and articulate operations coordinator to join our back office team. This person is responsible for streamlining the logistics and communication between Urban Clarity’s office, our vendors, and our team in the field. There are lots of moving parts in all of our projects, so we are expanding our back office team to ensure that all of those parts work together seamlessly.
Overview of Role
Hours: Monday - Friday with occasional weekend needs.
Location: New York based, primarily work-from-home with some in-person meetings
Status: Full-time position
Compensation: $30 - $35 hourly and based on experience
Benefits: Safe and sick leave, 401k plan
Reporting to: Operations Assistant Manager
Job Summary - Client Services Associate
We are seeking a warm and personable Client Services Associate to serve as the critical first impression for incoming inquiries. This role is responsible for the effective engagement of prospective clients and the nurturing of relationships with past clients. The role requires working as part of a collaborative team in a fast paced environment. A genuine passion for transforming client lives through exceptional service is essential to our mission.
Overview of Role
Hours: Monday - Friday with occasional weekend needs
Location: New York based, primarily work-from-home with some in-person meetings
Status: Full-time position
Compensation: $30 - $40 paid hourly and based on experience
Benefits: Paid safe and sick leave, 401k plan
Reporting to: Client Services Manager
Operations Coordinator responsibilities:
Ensuring every step in client booking the process goes smoothly.
Scheduling Vendors for Professional Organizers (POs) and Clients (e.g. Junkluggers, Man with a Van, Handyman, etc)
Communicating with building management on behalf of clients (e.g. reserve elevators, handle COIs, confirm building hours, etc)
Obtaining Product approval, Order Supplies, Schedule Deliveries and Set up Product Returns
Follow up with POs and clients alike
The Client Services Associate responsibilities:
Responding to client inquiries via email, text and phone
Supporting our Client Services Manager with Urban Clarity’s complex team calendar and client scheduling
Following up with current clients to discuss their experience and ensure satisfaction
Staying in touch with former clients to understand what they currently need and offer helpful service recommendations
Working cohesively with our other Back Office team members
Updating Urban Clarity’s CRM system with notes and client information
Contributing to weekly team meetings with Back Office team
Qualifications
Excellent at synthesizing and disseminating information so others have the key information needed
Highly organized and able to complete assigned tasks in a timely and efficient manner
Proficient in Google Drive, Basecamp, and Airtable or ability to learn.
(CSA) Phenomenal comfort on the phone, ability to translate conversations into an effective proposals that makes clients feel heard and supported
(CSA) Exceptional interpersonal skills; extremely comfortable interacting with high net-worth, high profile clients
Interested candidates should send a thoughtful cover letter (clearly listing role they are applying for), resume, hourly salary requirements and any questions to hiring@urbanclarity.net.
Applicants for CSA role are also strongly encouraged to share a 1-2 minute video introducing themselves, and sharing why they would be a good fit for the role! (Google drive link for video).
Honored to be named NY Magazine's Best Home Organizers, Urban Clarity helps stressed New Yorkers get out from under the clutter, streamline their spaces, and maximize their lives. With 18 years in business, we’ve been featured in The Wall Street Journal, Real Simple, Forbes & Martha Stewart. Our team of 30+ professional organizers and move managers values kindness, efficiency and compassion to get the job done.
Currently hiring for multiple positions - full list available at urbanclarity.net
