We are seeking a highly organized, customer-focused Office Manager & Customer Service Representative to support our team. This role is ideal for someone who thrives in a fast-paced environment, enjoys helping customers, and excels at keeping office operations running smoothly. The successful candidate will have a deep understanding of high-end service standards and the ability to communicate with clients with poise and discretion. This role is responsible for administrative support, customer communication, order coordination, office management, event planning, and assisting with marketing and technology needs.

Customer Service & Client Support:
-Answer incoming phone calls and direct inquiries professionally.
-Respond to customer questions and provide exceptional customer service.
-Monitor and respond to online customer reviews, drafting responses for management approval.

Order & Shipping Coordination:
-Track pending customer orders and maintain shipping records while coordinating delivery communications with customers and internal accounting and production teams.
-Update shipping logs and CRM records throughout the fulfillment process.

General:
-Manage CRM & Data Management as it relates to customers
-Assist with event planning and coordination including: showroom events, tradeshows and company gatherings.
-Assist with creating marketing graphics and printed materials.
-Assist team with basic computer hardware and software troubleshooting.

Required Skills & Qualifications:
-2+ years experience in a luxury showroom or brand as: an office assistant, showroom assistant, office manager or in high-end customer service roles.
-Excellent customer service and written and verbal communication skills.
-Strong organizational and multitasking abilities.
-High attention to detail and accuracy.
-Proficiency with Microsoft Office and Google Workspace.
-Experience with CRM software (HubSpot preferred).
-Comfortable learning new software and technology.
-Ability to work independently while collaborating with a team.
-Professional, dependable, and proactive attitude.

Preferred Experience:
-QuickBooks and HubSpot experience

HearthCabinet Ventless Fireplaces, a boutique luxury and eco-friendly fireplace company used by high-end architects and designers nationwide, is seeking a full-time Office Manager & Customer Service Representative. Our flagship showroom and office is located in the Chelsea neighborhood in Manhattan.
Please visit our website to learn more about us: HearthCabinet.com.
Why Join HearthCabinet?
You'll become part of a boutique, collaborative team representing one of the most innovative brands in the luxury ventless fireplace industry. This role offers the opportunity to work closely with architects, interior designers, builders, and homeowners while playing a key role in the daily operations of a growing company where your contributions make a meaningful impact.

HearthCabinet