Responsibilities:
Store Environment
• Maintain luxury store environment enhancing our customer's experience with the brand.
• Ensure proper understanding and execution of all brand guidelines and procedures.
• Ensure visual standards are appropriate and support the brand image.
• Ensure image and operational standards according to Scandia Home guidelines (i.e. ordering and restocking supplies, cleaning up, maintaining proper workroom organization, product maintenance).
• Ensure a consistent, quality store experience for customers.
Sales
• Ensure Store Sales and Financial Goals are achieved.
• Demonstrate/Sell products to customers, explaining benefits, features, prices, quality, value and other information.
• Create a Selling Culture in the Store, ensure Associates are trained in the “Scandia Home Difference” and full product knowledge.
• Initiate, monitor and manage store outreach to interior design professionals.
• Ensure staff maintain constant communication with clients and are actively building databases, utilizing information to increase sales and build customer loyalty.
Other duties include Merchandising, Marketing, Staffing, and Operations
Qualifications:
• Luxury retail management proficiency
• A passion for fine linens and high-end home textiles with a constant curiosity to increase industry knowledge
• Thrives on connecting with people and can tell a compelling brand story
• Awareness of the greater New York City interior design community
• Entrepreneurial mindset. Ability to chart a course and create a plan for building a devoted clientele
• Proven ability and experience in offering the highest customer service
• Natural sales skills with a results-driven work ethic
• Direct buying experience and capability to own, select and curate a product assortment for the New York City market
• Inventory management expertise
• Superior communication skills, spoken and written
• Resilient and action-oriented to solve issues and drive progress
For over five decades, Scandia Home has been bringing the best of European-inspired bedding into discerning homes across the United States. With four retail stores on the West Coast, the brand is expanding its retail footprint on the East Coast with an exciting new shopping destination in New York City: 1210 3rd Ave 3rd Ave & 70th Street. The previous location of Gracious Home.
