Il Buco Vita Retail Operations Manager
Company: Il Buco
Duration: Full-time
Date Posted: 05/06/24
Category: Unspecified
Location: New York
Salary: 50-100k
Job Description

Responsibilities include but are not limited to:
Working with the Il Buco Vita Managing Director on protocols, warehouse organization and controls, and vendor relations.

Support the Managing Director and extended Vita team in signing and closing new Wholesale Accounts
Work with the Managing Director to understand sales goals and pinpoint potential challenges - try to alleviate before they arise
Service new & existing Wholesale Accounts to build and expand their selection of Vita products
Oversee day-to-day operations working closely with the Logistics Director and Casa Vita team to ensure wholesale orders are approved by client, processed, shipped and delivered on expected timelines
Collaborate with the Managing Director and Store Directors on new client outreach and communications especially during key periods of development, i.e. Shoppe Object, the holiday season, etc.
Collaborate with Marketing Team to update line & price sheets
Lead outreach to wholesale clients with new product assortments, line sheets and price sheets as necessary

Production / Store Inventory:
Communicate with Managing Director and Store Directors to support Vita’s product needs while considering supplier production capabilities, with special attention to upcoming sale periods, seasonal fluctuations and addition of new clients in both online partnerships and wholesale arenas
Monitor vendor invoices to ensure accurate costs are reflected in production orders, inventory and Shopify
Create & manage allocation calendar in consultation with Logistics Director and Store Directors to ensure brick & mortar locations are regularly replenished
Coordinate sea freight and express delivery logistics with Managing Director and Store Directors
Responsible for overseeing monthly and quarterly inventory reports to Accounting and Executive teams

Job Requirements


Trade Accounts:
Primary contact for new and existing trade accounts.
Work closely with Designers and their teams to build & maintain relationship, grow revenue and ensure timely deliveries
Receive & process product loan requests from PR and Marketing Teams and trade accounts and coordinate loans based on product availability
Works closely with store directors to expand trade business through their contacts
Responsible for initial outreach from online contact form submissions. Introduce new trade accounts to the Vita collection and ordering process

Wedding Registry:
Lead the registry set-up process with new clients.
Introduce clients to the Vita collections, walk them through building their registry selection based on needs and preferences and upsell when possible
Manage fulfillment of all registry purchases

Assist with NYC in-store sales and merchandising as needed
Work closely with NYC Store Director and NYC team and serve as a Sales Associate as needed
Partner with NYC Store Director as the first point of contact for all customer service issues for retail, wholesale and dropship orders
Receive all international shipping inquiries and execute

Assist Managing Director and NYC Store Director in product upload process for new and existing dropship accounts
Troubleshoot technical issues with dropship team and third-party apps to ensure seamless user experience and maximize potential sales
Supervise store inventory and notify dropship teams of any low in stock products to pull from site
Initiate express shipment with Store Directors and Logistics Director when necessary to ensure stock levels meet sales

About our Company

‘For the past thirty years, Donna Lennard has been celebrating the joy of sharing life’s pleasures at the table. With Vita, she returns to her roots. After all, il Buco started as an antiques store selling collected treasures imbued with history and tradition. That same love of collecting - stories, friends, recipes, art - lingers today, inspiring this chapter of her story. With her dear friends and business partners, Antonello Radi and Lorenzo Radi, the trio seek out artisans who are masters of their craft, safeguarding these traditional methods for future generations through their passion and creativity.’


Il Buco


Stefan Ching
Director of Operation

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