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High-End Customer Service Associate
Company: Marc Phillips Decorative Rugs
Duration: Full-time
Date Posted: 06/18/24
Category: Office Management
Location: Los Angeles
Salary: 50-100k
Job Description

We are looking for a high-end customer service individual to liaise with clients, sales team, and production team. Company specializes in hand-made rugs sourced by top Interior Designers and Architects across the US and abroad. This position is based in our showroom in the La Cienega Design Quarter.
This person must be organized, dynamic, with great verbal and email communication, along with meticulous follow-up to achieve customer satisfaction. Having a sense of color, understanding of textiles, and different weave constructions of rugs is highly desired. Ability to work independently and as a collaborator with the team is also deemed essential to being a successful employee. Candidates above all should have a passion for interiors and product design.

Job Requirements

Responsibilities:
Linchpin of communication between sales, production, and client to overseeing ordering through delivery of items
Placing orders and tracking client delivery from start to finish
Assist with communication between customer and production management regarding delivery deadline
Shipping of control, development, or inspiration samples to mill
Invoicing, requesting and applying payment, and A/R communication with clients
Entering of samples for approval and development samples into company inventory system
Checks & balance with attention to detail to find clerical errors or mistakes
Be able to see a complex project through from start to finish. Handling every aspect of the custom order process by liaising between the client and mill
Administrative duties: scanning, filing, printing, emailing, DHL/UPS, answering of phones, and greeting clients

Qualifications:
· Professional, outgoing, enthusiastic
· Excellent oral and written communication
· Organizational and time management skills
· Self-motivated, creative, and able to improvise
· A strong team player
· Punctual with ability to prioritize daily activities of phone calls, emails, and appointments to maximize time efficiency
· Proficiency in Microsoft Office, specifically Excel and competency with Mac OS and CRM systems

If you fit these qualifications and have a love for design and learning about the rug industry, please email with why you are a good fit for the role along with your resume in PDF format. No phone calls.

About our Company

Marc Phillips Decorative Rugs is the leading designer resource for luxury handmade rugs sourced from artisans around the world. Their vast selection ranges from century old antiques to new modern designs to endless custom options

Contact

Joel Longenecker

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