POSITION OVERVIEW
NEAT Method NYC is seeking an exceptionally organized, proactive, and adaptable Executive & Operations Assistant to support the owners and help manage the daily workflow of a fast-paced, growing business.
The role will begin with administrative, client-service and project support, with the opportunity to grow into a trusted Executive Assistant position as the individual develops a strong understanding of the owners, the business, and its clients.
KEY RESPONSIBILITIES
Help manage the owners’ inbox by identifying priorities, drafting thoughtful responses, and tracking correspondence and follow-ups.
Assist with calendar management, appointments, and schedule changes.
Proactively bridge the owners' calendar with the team's project schedule — filling gaps with consultations and client meetings, and keeping crews booked consistently to avoid downtime or overlap.
Manage the client workflow and CRM from initial inquiry through consultation, estimate, contract, deposit and scheduling, ensuring records are current and every next step is completed.
Anticipate upcoming needs, deadlines, and potential obstacles.
Attend select consultations to document measurements, photographs, notes and action items.
Turn consultation notes into organized scopes of work, estimates and project records using established pricing and direction from the owner.
Assist with team scheduling, project preparation, and the distribution of project information.
Coordinate product orders, pickups, deliveries, returns, and other project logistics as needed.
Keep Asana, Google Workspace, shared calendars, and other business systems accurate and current.

WHAT MAKES SOMEONE SUCCESSFUL IN THIS ROLE
The right person:
Thinks ahead, understands the larger objective and takes initiative without needing every next step explained.
Notices missing information, potential conflicts and unfinished tasks, and offers solutions.
Remains composed and resourceful when plans or priorities change unexpectedly.
Communicates warmly, clearly, and professionally with discerning clients.
Has exceptional attention to detail while keeping sight of the bigger picture.
Takes pride in producing accurate, polished, and visually organized work.
Is dependable, discreet and accountable, with a willingness to handle both high-level support and practical, hands-on tasks.
QUALIFICATIONS
Two or more years of experience in executive support, administration, client services, project coordination, hospitality or a related role.
Exceptional written and verbal communication, organization, prioritization and time-management skills.
Strong judgment and practical problem-solving abilities.
Ability to independently manage multiple priorities in a changing environment while knowing when to ask for direction.
Proficiency with Google Workspace; familiarity with Asana, QuickBooks and AI productivity tools is preferred.
Willingness to travel locally throughout New York City and attend client consultations or project sites as needed.
An interest in organization, interiors, residential design or luxury service is strongly preferred.

Please submit your resume along with a brief note explaining why you’re interested in this role to neatnychiring@gmail.com.

NEAT Method is a luxury lifestyle service specializing in professional home organization. We design highly functional, visually cohesive systems that simplify everyday life for our clients. Our work spans everything from move-ins and post-renovation resets to whole-home organization projects.
Our clients range from busy professionals and families to passionate collectors. Many of our projects take place in large New York apartments, brownstones, and newly renovated homes where thoughtful systems and attention to detail are essential.
Our team takes pride in delivering an elevated organizing experience along with calm, streamlined spaces that make homes easier to live in.

This is a hybrid position that combines remote administrative work with in-person responsibilities in New York City. The Executive & Operations Assistant will occasionally accompany the owner to client consultations, project sites, and other meetings as needed. The schedule and location may vary from week to week based on client and business needs, so flexibility and reliable local transportation are important.

neatmethod.com