ABOUT THE ROLE
The Design Consultant provides exceptional client service and supports suggestive sales within the showroom. This role assists design professionals and clients with product selection, trim applications, and order processing, while contributing to the showroom’s daily operations, organization, and presentation.
WHAT YOU WILL DO
• Provide consultative design guidance, including recommendations on pattern, color, and creative trim applications to inspire clients.
• Generate and process reserves, quotes, and orders while ensuring accuracy and timely client follow-up.
• Manage the full order lifecycle in partnership with internal support teams to resolve issues and maintain high client satisfaction.
• Fulfill daily sample requests (in-showroom and web) and request inventory as needed.
• Conduct stock checks for flagship showrooms and coordinate daily order shipments and transfers to support operational and territory needs.
• Coordinate special product requests and client-specific assignments.
• Conduct client outreach to build relationships, increase brand awareness, and drive sales growth.
• Execute sales strategies using cross-selling techniques, client outreach, and reporting to achieve revenue goals.
• Maintain showroom organization, displays, and product presentation standards.
• Stay current on industry trends, territory accounts, and new products while supporting outside sales initiatives and maintaining exceptional client service.
• All other duties as assigned by Senior Management
Education & Experience
Required
• High school diploma or GED required
• 2–4 years of experience in sales, customer service, showroom, design, or another client-facing role.
• Proven ability to manage client relationships and support sales processes.
Preferred
• Associate’s or Bachelor’s degree in business, Design, Marketing, or a related field.
• Experience in the interior design, home furnishings, or showroom industry.
• Familiarity with luxury or design-driven sales environments.
Technical Skills
• Proficiency in Microsoft Office Applications (Word, Excel, Outlook, PowerPoint).
• Experience using CRM systems, order management platforms, and inventory tracking systems.
• Ability to manage web-based sample request platforms and digital order processing tools.
Soft Skills
• Clear and professional verbal and written communication.
• Strong relationship-building skills and client-service orientation.
• Collaborative team player able to work across departments and territories.
• Detail-oriented with strong organizational and follow-through abilities.
• Ability to manage multiple priorities and concurrent projects.
• Self-motivated with a results-driven mindset.
CORE COMPETENCIES
• Client Focus
• Collaboration
• Technical/Functional Expertise
• Strategic & Business Thinking
• Execution & Productivity
WHAT WE OFFER
• Competitive salary plus incentive
• Comprehensive medical, dental, and vision insurance with HSA option
• 401K plan with a 4% company match
• 15 PTO days, floating holiday option, and paid holidays
• Collaborative and professional work environment
WHO WE ARE:
Samuel & Sons has enjoyed more than three quarters of a century of making the impossible possible. And along the way, we've never lost sight of what matters most - the people who've helped us get where we are and the close-knit family feeling that encourages each of us to do our best. Samuel & Sons people have the drive to overcome any obstacle and the spirit to take on any challenge. As a family-owned company with an immense appreciation for its employees, Samuel & Sons is a great place to work. The opportunities are yours for the taking. And the benefits are among the best in the industry. Samuel & Sons continues to maintain its competitive advantage, achieve superior customer satisfaction and improve the overall company performance by creating an inclusive workplace that empowers each employee to make valuable contributions, be as unique as they are, and promote reaching their fullest potential. Samuel & Sons appreciates the rich diversity of the people in the communities where we work. Therefore, we aim to create and maintain a professional environment where differences are respected, varied skills and abilities of diverse individuals are valued and all may contribute to the success of the organization.
Our Core Values
We are CUSTOMERCENTRIC: The customer is at the heart of everything we do.
We are HUMAN: See people as people deserving of our trust, respect, and integrity.
We are UNITED: A community that supports each other through individual perspectives and collaboration.
We are PASSIONATE: Driven and committed to being better every day.
We PUSH BOUNDARIES: Move beyond what is by challenging assumptions and embracing change
