The Senior Customer Experience Manager for Jiun Ho Inc. is responsible for delivering an exceptional world-class service experience to our customers while creating a quality experience. You will remove obstacles, provide support, and are empowered to “do the right thing.” This role will set the pace and deliver first-class service internally and externally. This is an ideal role for a polished individual with a passion for service, design and home furnishings.

YOUR RESPONSIBILITIES
Manage the interaction with all our clients (including prospective) and showrooms by answering questions, responding to emails and providing quotes - always being an advocate for our clients!
Continually delivering the highest level of customer service to ensure that all interactions result in a positive experience and outcome.
Offer a quality experience through your detailed verbal and written interactions.
Provide creative solutions to engage with your client's vision by providing recommendations and solutions.
Provide creative solutions to engage with your client's vision by providing recommendations and solutions.
Support the sales teams to ensure that the customer's needs are being satisfied.
Assist the operation team to ensure cross-functional partnership and execution.
Work with the logistics team to ensure that all orders are being transferred from one workroom or to warehouses to end users in an efficient and timely manner.
Assist in developing resolutions for any order performance issues that are received.
Perform other duties, as necessary, in support of growing the Company’s business.
Maintain an awareness of visual culture (art history, architecture, fashion, interior design, and product design).

3+ years experience in a customer service-related field.
Comfortable and proficient in working with an online ERP System. Experience in working on a Mac, Microsoft Word and Excel.
An in-depth understanding of color, pattern, texture, space, and other key interior design elements.
Experience with resolving complex customer care issues.
Thorough knowledge of the furniture, lighting, and textiles industries is strongly preferred.

YOUR SKILLS
High energy, sense of urgency, and inspiration in everything you do for your clients and colleagues.
Exceed client expectations by being reliable, following-up and showing a commitment to meeting customer’s needs.
A passion for delivering exceptional service, with all of the personal qualities that this requires: warmth, empathy, optimism, team orientation, and conscientiousness.
Possess excellent verbal and written communication skills; demonstrated ability to organize vast amounts of data; demonstrate ability to manage several priorities and possess solid time management skills to meet strict deadlines.
Demonstrates the desire to work collaboratively, modeling qualities of dependability, reliability, and personal accountability during all activities.
Critical thinking and problem-solving skills in a flexible environment.
Eager to bring new ideas to the table and challenge old ways of looking at things.
Respect for past practices and the knowledge those practices still yield.

Jiun Ho is a highly regarded designer, maker and seller of high-end interior design furniture, lighting and textiles. Our customers are interior designers and architects. Our products are available through to-the-trade showrooms across the world. Our mission is to deliver the highest standard of excellence in design and production supported by an exceptional customer service experience. We’re of the belief that our greatest asset is our team. We value people with high energy, who are smart, creative and have a point of view. People who see the answer in problems and who see the problem in every answer. People who are driven, determined and won't take no for an answer. We value team players, people who are more concerned with what's right, rather than who's right.

We are seeking a motivated and sharp candidate for the position of Senior Customer Experience Manager to manage our Customer Relations Team and help us grow to the next level.

jiunho.com