The Rosemary Hallgarten brand is synonymous with handmade, luxury home textiles and first-class customer service. Our mission is to offer the interior design community a range of custom luxury textiles that effectively touch all senses, to cultivate the skills of artisans throughout the world and to continuously strengthen our company and our partners by staying passionate, authentic and innovative in our thinking.
Rosemary Hallgarten LLC is a fast-growing, successful, and dynamic company seeking an individual looking to bring top-tier customer service experience to become the Customer Service Lead of our Rug division. The successful candidate works to high standards and brings deep customer service experience in the luxury home goods space, specifically working with custom rugs.
Core Responsibilities:
• Generate quotes for custom rugs, fabric, and accessory orders
• Input new custom orders into our ERP system.
• Develop and nurture deep relationships with our showroom partners.
• Serve as the point of contact for all questions about, but not limited to, rug measures, installations, and templates.
• Review and approve all rug images prior to rugs shipping from our mill.
Job Type: Full Time
Work location: Norwalk, CT office
Benefits: Health, dental and vision insurance, 401(k) with company match and PTO
Skills Required
• 3+ years of proven customer service experience working with custom rugs.
• Highly organized and detail-oriented with the ability to manage multiple projects and clients at the same time.
• Self-motivated with exceptional communication skills.
• Ability to prioritize and solve problems.
• Affinity for learning new skills.
• Experience with an ERP system.
