A stoneworker’s error forced Grace Lee-Lim to problem-solve creatively—with stunning results. Here’s how she went back to the drawing board and made it work.
For Tineke Triggs, signing on as a project’s replacement designer meant pulling double duty to build rapport with a client who had been burned. Here’s how to turn client trust issues into a relationship-building opportunity.
Think a team that never fights is the healthiest outcome? Think again. Cultivating a foundation of trust—and then welcoming conflict when it comes—will boost team morale, collaboration and productivity.
By applying a little creativity and a lot of sound advice, you can turn your billing headaches into solutions that are in sync with your firm’s greater purpose.