The Showroom Sales Associate represents the brand within the assigned territory by building awareness, generating leads, and supporting showroom and sales initiatives. This role focuses on relationship-building, market presence, and pipeline generation.
Key Responsibilities
- Represent the brand professionally within the showroom and design community.
- Serve as a welcoming, knowledgeable point of contact for designers, trade partners, and showroom visitors.
- Build and maintain relationships with designers, specifiers, and key accounts in the New York market.
- Assist clients with product selection, pricing, lead times, specifications, etc.
- Meet personal sales expectations and contribute to overall territory performance.
- Support the external sales team through lead generation, outreach, appointment coordination, and sales support activities.
- Outside client visits in NY market and prospecting of new clients.
- Maintain expert product knowledge and stay current on new introductions, collections, and brand positioning.
- Maintain accurate records of outreach, leads, customer interactions, and opportunity status within the CRM.
- Use Microsoft Office and CRM tools to support reporting, communication, and sales follow-up.
- Coordinate samples, tear sheets, and other collateral needed to support client meetings and follow-up.
- Support showroom events, product launches, and market activations.
- Attend local networking and industry events
- Maintain showroom presentation and help ensure the space reflects brand standards at all times.
- Share market feedback, customer insights, and competitive observations with the sales team.
Qualifications
- 3-5+ years of experience in inside sales, showroom sales, client service, or another customer-facing role, preferably within luxury home furnishings, lighting, or the design industry.
- Strong interpersonal, communication, and relationship-building skills.
- Polished and professional presence with the ability to represent the brand effectively in a trade-focused environment.
- Highly organized and self-motivated, with strong follow-up and attention to detail.
- Experience using Microsoft Office Suite and CRM platforms to manage customer interactions, track activity, and support reporting.
- Comfortable managing multiple priorities in a fast-paced showroom environment.
- Interest in interior design, luxury furnishings, and the professional design community.
- Ability to work collaboratively with showroom teammates, external sales partners, and cross-functional internal teams.
What began in 1987 as a boutique accessories company has matured into a global force. We introduce hundreds of new products each year, with an understanding that thoughtful design extends beyond ideation.
When conceiving each new piece, we consider the production methods and materials, then marry them with a trusted partner in our vast network of artisanal factories. With this focus on intentional design, using quality materials and handcraft, we are building future heirlooms – products that enjoy a lengthy, useful life cycle.
