Position Overview
The Sales & Operations Manager will be responsible for the internal sales team, managing customer service operations, and ensuring smooth operations. This role combines sales coordination and customer service leadership and overseeing end-to-end Operations to support the continued growth of Vincent Sheppard in North America.
Key Responsibilities
Internal Sales Management :
Lead and coordinate the internal sales and customer service team.Manage order processing for dealers, designers, and hospitality clients.Ensure accurate order entry, pricing, and delivery timelines.
Support the external sales team and sales agents across the U.S.
Monitor sales performance and customer satisfaction.
Customer Service & Dealer Support :
Act as the main operational contact for retailers, designers, and distributors.
Resolve customer issues related to orders, delivery, and product questions.
Coordinate after-sales service and warranty claims.
End-to-end Operations oversight:
Oversee the daily end-to-end operations of the High Point office and warehouse.
Oversee administrative processes, documentation, and internal reporting.
Oversee showroom preparation and support during High Point Market.
Domestgic travel and trade show setup for HD Expo-BDNY.
Ensure smooth communication between the U.S. office and global headquarters.
Team & Process Development:
Implement efficient internal sales and customer service processes.
Support recruitment and training of internal staff.
Develop systems that improve operational efficiency and customer experience.
Required
10+ years experience in sales operations, office management, or customer service leadership.
Experience in furniture, interior design, or luxury consumer goods preferred.
Strong organizational and operational skills.
Experience managing order processing and CRM systems; knowledge of Business central from Microsoft and HubSpot is a plus
Excellent communication and customer relationship skills.
Preferred
Experience with dealer networks or trade sales.
Familiarity with furniture operations management.
Experience working with international teams.
Skills
Leadership and team management
Strong administrative and operational abilities
Customer-focused mindset
Problem solving and process improvement
Proficiency in ERP / CRM systems and Microsoft Office
About Vincent Sheppard
Vincent Sheppard is a globally recognized European furniture brand known for high-quality indoor and outdoor furniture establishmed in 1992, particularly its iconic craftsmanship and contemporary designs. The company distributes to premium retailers, hospitality projects, and design professionals worldwide in more than 80 countries.
Vincent Sheppard USA is expanding its North American operations and is establishing a stronger presence in High Point, North Carolina — the center of the U.S. furniture industry.
