Sales Operations Manager
Location : High Point, NC or vicinity

We are seeking a highly organized, detail-oriented Sales Operations Manager to oversee the operational lifecycle of
client projects - from order entry and production through delivery, installation, invoicing, and project closeout.
Serving as a central point of coordination between clients, sales, designers, manufacturers, vendors, logistics partners,
and accounting, this role ensures projects are executed accurately, efficiently, and with an exceptional level of service.
The ideal candidate thrives in a fast-paced, high-end design environment and is proactive, solutions-oriented, and
comfortable managing complex orders, logistics, financials, and client service issues.

Sales Operations & Logistics
• Manage client orders from entry through production, shipment, installation, invoicing, and closeout.
• Track production schedules, lead times, WIP, and COM/COL status to ensure timely fulfillment.
• Coordinate freight, receiving, warehousing, delivery, installation, repairs, and punch-list items.
• Maintain accurate product, pricing, costing, vendor, inventory, and order information within Studio Designer and related
systems.
• Manage inventory allocations, warehouse transfers, consignment inventory, and related transactions.
• Build strong relationships with manufacturers, vendors, freight providers, receivers, and warehouse partners while
monitoring performance and timelines.

Client & Project Management
• Serve as a key operational point of contact for clients, sales, designers, vendors, and internal teams throughout the project
lifecycle.
• Proactively communicate project status, identify potential delays, and resolve issues before they impact the client
experience.
• Manage complex customer service issues, including product damage resulting from freight, delivery, or installation,
coordinating claims, repairs, replacements, and other resolutions with clients and appropriate partners.
• Investigate and resolve order discrepancies, chargebacks, claims, and other exceptions with a strong sense of ownership
and urgency.
• Maintain organized project documentation and ensure clear communication and accountability across all parties.

Financial & Process Management
• Monitor purchase commitments, deposits, project costs, freight charges, and overall financial performance.
• Prepare client invoices, support accounts receivable collections, and coordinate vendor invoices and accounts payable with
accounting.
• Reconcile project costs and billing discrepancies
• Produce project financial reporting, including budget updates, profitability analysis, and job costing.
• Develop and improve workflow

Paredes, who’s been described as having “visually perfect pitch,” is an industry veteran who spent 33 years creating environments, experiences, and products at Ralph Lauren, most recently in the role of Executive Vice President and Chief Creative Officer.

As head of both Global Store Design and Architecture, Paredes was the creative force behind all Ralph Lauren stores and restaurants worldwide. He was responsible for the inception of the famed visuals of the flagship Madison Avenue store windows and the conception and design of the now legendary Polo Bar in Manhattan.

Referring to his decades-long relationship with Mr. Lauren, “I’m a multi-disciplinary creative director taught by the best,” Paredes notes. His wide range of expertise and skill had him at the helm of the Ralph Lauren Home Design Studio, which will serve his own studio well as it expands its furniture line to rugs and home accessories. Alfredo also created once-in-a-lifetime spectacular events such as Lauren’s 50th-anniversary fashion show and party in Central Park.

Prior to his three-decade career at Ralph Lauren, Paredes worked in visuals for Laura Ashley and Britches of Georgetown. He’s a graduate of the Art Institute in Atlanta.

“Good design has the power to transport you to other places and other states of mind,” says Paredes. Those are just the sorts of creative enterprises in which Alfredo Paredes Studio specializes—the fashioning of spaces, home furnishings, and unique events designed to accelerate the pulse of clients with even the biggest dreams. Our mission is to create extraordinary environments and unforgettable, truly memorable experiences. “We’re detail-oriented,” Paredes says, “and we obsess over everything.”

www.alfredoparedesstudio.com