What To Know – The Role
We are seeking a Relationship Manager to join our fast-growing team. This role is essential to delivering an exceptional client experience by managing communication, coordinating workflows, and supporting client needs.
The Relationship Manager serves as the primary point of contact for day-to-day client operations, ensuring requests are routed appropriately, deadlines are met, and clients feel consistently supported.
This position is ideal for someone who thrives on organization, enjoys client-facing work, and excels at keeping multiple moving pieces aligned in a remote environment.
Expected Responsibilities
Client Communication & Experience
• Serve as the primary day-to-day contact for client communication and operational questions
• Maintain a high-touch, responsive, and professional client experience
• Triage incoming requests and escalate accounting or advisory questions to the Account Manager as needed
• Ensure clients understand timelines, deliverables, and communication channels
Workflow Coordination & Task Management
• Track recurring client deadlines (month-end close, payroll cycles, reporting schedules)
• Follow up with clients for missing documentation, approvals, or action items
• Coordinate internally with bookkeepers, AP support, payroll specialists, and Account Managers to keep work moving smoothly
• Manages the discrepancy workbook and client facing excel chart. Reviews initial DW questions from the accounting clerks
• Maintain client task trackers and ensure nothing falls through the cracks
Meeting Support & Follow-Up
• Schedule client meetings to review software related questions and project worksheet clean up as needed
• Prepare agendas and collect client questions in advance
• Document meeting outcomes and ensure follow-up tasks are completed
• Support Accounting Managers in maintaining proactive client touchpoints
Qualifications
• 3–5+ years experience in client service, operations, project coordination, or professional services
• Experience in accounting firms, interior design firms, or service-based businesses is a plus
• Familiarity with Studio Designer or similar platforms is required
• Strong comfort with task management systems, deadlines, and process workflows
Success in This Role Looks Like
• Clients feel supported, informed, and cared for
• Account Managers are protected from non-accounting distractions
• Deadlines and deliverables are consistently met
• Communication is streamlined, proactive, and clear
• NAFC’s client experience becomes even more scalable and white-glove
About You
• You are highly organized and thrive in a fast-paced environment
• You enjoy working directly with clients and building strong relationships
• You are proactive, responsive, and comfortable managing multiple priorities
• You have excellent written and verbal communication skills
• You are not afraid to ask questions and escalate appropriately
New Age Financial Consulting is an independently owned and operated full-service accounting firm dedicated exclusively to interior designers. Through partnerships with 250+ firms, we pride ourselves on delivering white-glove strategy and support tailored to each firm’s unique structure and needs, always focusing on empowerment through education and growth through genuine partnership.
Our services range from daily accounting and payroll to budgets, cashflow forecasting, financial reporting, and tax coordination. Our goal is to build long-lasting client relationships grounded in trust, integrity, and proactive support.
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