The Marketing + Operations Manager is responsible for overseeing all social media platforms and keeping our online presence fresh and engaging. Supported brands include, but are not limited to L&L, Love, Leroy, and Manor. Will work closely with direct supervisor on strategy implementation. Specific duties include, but are not limited to:
Responsibilities:
MARKETING
Develop and execute a cohesive social media strategy to enhance brand awareness, boost engagement, and drive e-commerce sales.
Curate and create high-quality, aspirational visual content (photos, videos, infographics, etc.) to showcase interior design projects and inspire our target audience.
Manage and post on key platforms (Facebook, Instagram, Pinterest, LinkedIn), ensuring consistent branding, tone, and messaging.
Monitor and analyze metrics (traffic, engagement, conversions) to optimize campaign performance, identify growth opportunities, and report findings to leadership.
Maintain and update the company website to reflect current projects, services, and brand content.
Lead email and direct marketing campaigns, including content creation for project updates, to-the-trade communications, and client newsletters.
Oversee client gifting strategies to strengthen relationships.
OPERATIONS
Manage and maintain L&L inventory, ensuring accuracy through annual counts and regular audits.
Oversee the warehouse team, including hiring, training, scheduling, and performance management.
Implement inventory best practices and develop risk management protocols to minimize loss.
Coordinate delivery schedules between warehouse, project management, and design teams to ensure seamless installations.
Oversee e-commerce inventory management and fulfillment workflows, identifying opportunities to improve processes and client experiences.
Maintain employee uniforms and other physical brand applications, ensuring alignment with our aesthetic.
Required Skills & Abilities:
Demonstrated ability to problem-solve and troubleshoot with minimal supervision.
Organized and resourceful self-starter with exceptional attention to detail.
Strong interpersonal and communication skills, with the ability to collaborate effectively and speak professionally with high-profile clients.
Proficiency in SEO, audience engagement strategies, and mastery of social media platforms.
Familiarity and experience with tools like Hootsuite, Klaviyo, Meta Business Suite/Ad Manager, Google Ads/Analytics, Materio, and ClickUp.
Working knowledge of inventory management systems and warehouse operations.
Other Requirements:
Minimum of 5 years experience in a similar sales and marketing role.
Experience in design, architecture, or construction industries is strongly preferred.
Lisa & Leroy is a comprehensive design firm with expertise in handling everything from ground-up construction to full-scale renovation projects, in addition to dedicated furnishing and decor services. Situated within the Washington, DC area, we deliver tailored interior design and construction solutions. We work globally, closely collaborating with architects and builders. Our team, known for its high level of skill and organization, manages every aspect of the design process. This includes selecting architectural details, finishes, furnishings, fabrics, accessories, and creating custom details uniquely suited to your personal living space.
