THE POSITION: Luxury Showroom Design Consultant
Help us carry on a third-generation family run company, built on customer service
Bring your years of professional interior design and/or luxury retail experience to a brand that’s expanding nationally
Combine your love of home décor and luxury products with your selling skills in an inclusive team environment
Be proud to work for a company that manufactures its products right here in the USA
Communicate differentiating qualities for custom products
Enjoy the autonomy and accountability of being an entrepreneur
Embrace change and flexibility, as well as facilitate it
Go the extra mile every time to surprise and delight customers
Flexible and can work a schedule that includes weekend hours
Appreciate the investment you are making in this company and in return, our investment in you
RESPONSIBILITIES:
Offer design wisdom and inspiration, both in person and via video consultations, while helping customers select the perfect window treatments for their home
Speak comfortably about the functional and stylistic benefits of each of our custom products
Manage customer projects and drive sales through consistent follow up and use of CRM system
Co-manage and run the day-to-day operations of the showroom
Identify outreach opportunities, including marketing to local interior designers, architects and general contractors
Host and attend local design events with support from The Shade Store headquarters
Cultivate and promote The Shade Store tradition of a professional and positive family atmosphere
Participate in ongoing product/technology training, as well as weekly business meetings
WHAT WE ARE LOOKING FOR:
Positive and friendly demeanor toward every customer and colleague
Strong communication skills (verbal and written)
Awareness of and interest in the design, home décor and/or luxury industry
An obsession with creating an elevated client experience
Demonstrated skillset in project management and providing an elevated client experience
Excellent PC computer skills: position requires frequent use of Outlook for email/calendar and Teams for video communication, experience with CRM systems like Salesforce, NetSuite or similar is preferred but not required
Self-starter, quick learner, team player
Three to five years of experience in either retail, design, sales or customer service
At The Shade Store, we have handcrafted the finest Shades, Blinds and Drapery for 75 years. We believe designing beautiful custom window treatments should be an effortless experience, so we offer outstanding services to help our customers every step of the way, from inspiration to installation. We are always looking for friendly, passionate people to help us deliver the finest custom window treatment experience to our customers. Our team is growing and expanding, and there has never been a more exciting time to be part of it
