This position is responsible for management of sales orders, providing excellent customer service, and maintaining a positive and productive working relationship with clients and corporate departments.
Principal responsibilities, but not limited to:
• Process and manage sales orders with a clear focus on high priority and complex orders
• Build and maintain a strong working relationship with all corporate departments, sales team and clients
• Effectively handle inbound customer communications that arrive via phone and e-mail
• Provide prompt accurate responses to all inquiries, such as but not limited to order status, product information, and pricing, product suggestions
• Work closely with sales, production, and logistics team to ensure order accuracy, on-time deliveries, and problem resolution
• Invoice and balance due collection
• Special projects as assigned by NY sales team
Principal objectives, but not limited to:
• Demonstrates excellent customer service skills: professional demeanor, courteous, customer focused, detail oriented
• Implements strong multi-tasking, organizational, and problem solving know-how
• Communicates effectively with customers, sales personnel, and internal staff
• Convey excellent verbal and written communication skills
• Maintains a professional attitude even when working under pressure
• Exhibits passion and enthusiasm for interior design and furniture design
• BA preferred
• Minimum 3-4 years’ prior experience at an interior design firm, or high end retail setting.
• Ability to multitask
• Excellent communication skills both written and verbal
• Organized, detailed oriented, and self-driven
• Proficient in Microsoft Word/Excel/Outlook
• Experience working with Netsuite, or similar ERP platform highly recommended
Over the past thirty years, LIAIGRE has become synonymous with refined interiors, iconic furniture designs, and outstanding craftsmanship. Through the use of space and light, basing the design on local cultures and traditions, choice of materials, and a special love of art and crafts, the combination of luxury and comfort embody the hallmarks of the brand's signature and sought-after aesthetic. Its design ethos is rooted in the philosophy that interior architecture and design are far from fashion and trends, but are timeless, achieved by calm beauty and subtle luxury. This uniqueness became more and more apparent and marked a distinct identity within the industry, one in which dreams and beauty are epitomized for even the most discerning of clients. The U.S.-based division opened in October of 2010 and is represented in a select number of the top to-the-trade showrooms with its US flagship showrooms located in Miami and New York City.
