Overview
We’re seeking an organized, detail-oriented Ecommerce Coordinator to join our team and support the day-to-day operation, presentation, and performance of our online storefront. This role plays a vital part in maintaining a seamless shopping experience for our customers while supporting cross-functional teams with product launches, visual merchandising, and ongoing website maintenance.

Responsibilities:
• Oversee daily management and presentation of the ecommerce site to ensure accuracy, efficiency, and a seamless customer experience.
• Test and troubleshoot site pages, product links, and forms regularly to identify and resolve errors.
• Collaborate with sales, operations, and marketing teams to ensure product and promotional updates are timely and error-free.
• Partner with external developers on new feature rollouts, bug fixes, and backend improvements, and client-facing refinements.
• Manage and maintain Klaviyo email flows and automations, monitor overall health, growth, and effectiveness of Lostine’s email communication strategy.
• Write all product copy for online listings and informational pages.
• Collaborate with the team(s) to brainstorm layouts, design enhancements, and photography.
• Coordinate with teams to resolve ecommerce-related issues (e.g., wrong images, incorrect inventory).
• Assist and support our sister companies, RTO Lighting and NPage studio, across projects and tasks of varying scope: product launches, bug fixes, merchandising, UX improvements.
• Help interpret analytics to identify low-performing pages, broken links, or customer drop-off points.
• Research and test layout enhancements that retain user attention, drive clicks, and convert.
• Assist with monthly reporting on key ecommerce KPIs (conversion rate, top sellers, abandoned cart data).
• Track product page performance and adjust merchandising based on user behavior.
• Optimize product titles, tags, and alt text to improve search visibility and SEO performance.

• 2-3 years of experience in ecommerce, website development, or adjacent fields.
• Strong attention to detail, organizational skills, and ability to work cross-functionally.
• Comfort with ecommerce platforms (Shopify experience is required).
• Comfort with email campaign platforms (Klaviyo experience preferred).
• Eye for design and layout; experience working with product imagery is helpful.
• Analytical mindset with a creative problem-solving approach.
• Ability to work on multiple projects of various scope at any given time.
• Experience in interior design or luxury retail is a plus.
• Copywriting experience is preferred.
• Highly organized.
• Computer literacy is required. Must have proficiency in Microsoft Word, Excel, and Google applications.
• Coachable in learning new data entry software and task management programs.
• Collaborative mindset.
• Ability to work across teams with a collaborative approach.
• Commitment to quality, detail focused on all levels.
• A professional and commercial sense of problem-solving skills.
• UX and web development experience is a plus.

Lostine is an independent lighting and home decor company focused on creating a warm American Modern experience. Our products are designed and fabricated in our Philadelphia studio, from sketchbook to shipping, everything happens here. We carefully craft our pieces with the intention to offer objects of honest beauty, and our inspiration is sparked by a desire to create and live with beautiful things.

Lostine was founded by artists Robert Ogden and Natalie Page. The husband and wife duo live and work together in Philadelphia, both sitting at the helm of Lostine, as well as their own lighting companies, RTO Lighting and NPage Studio.

lostine.com