Answer voicemail, return calls, monitor email, and respond to customer inquiries in a timely and professional manner.

● Create customer contact sheets for new leads and enter information into our CRM.

● Update the sales tracker spreadsheet and maintain accurate customer, appointment, quote, invoice, and delivery information.

● Manage showroom appointments and keep the calendar current.

● Track items that need attention and communicate follow-ups to the appropriate team members.

● Prepare and send reminder emails to clients about meetings, invoices, balances due, and upcoming shipments.

● Help maintain an organized, welcoming showroom by putting out signage, organizing samples, and supporting showroom updates.

● Assist with weekly administrative meetings, social media posts, marketing follow-up, newsletters, and trade partner outreach.

● Support customer meetings, contractor meetings, site visits, design reviews, hardware selections, repairs, and other showroom or shop-related needs as assigned.

● Coordinate photo shoots for completed projects including staging as needed.

● Manage and create content for company social media channels.

Strong organizational skills and attention to detail.
Professional communication skills by phone and email.
Comfortable using calendars, spreadsheets, email, and CRM systems; experience with Zoho CRM is a plus.
Ability to prioritize tasks, follow up consistently, and keep accurate records.
Customer-service mindset with a polished and helpful demeanor.
Cabinetry, kitchen/bath design, interior design, or project coordination experience is preferred but not required.

The MJ Martin Design Studio in Old Saybrook creates heirloom quality kitchens, bathrooms, furniture, and wood countertops. Their designers and master craftsmen blend creativity with precision to deliver spaces that feel warm, functional, and unmistakably custom. Every project is designed collaboratively with our clients, then hand built in our Connecticut workshop. MJ Martin was founded in 1999 and serves the Connecticut Shoreline from New Haven to Mystic.

MJ Martin Design