We seek a Customer Service Specialist who will work closely with the contract and hospitality sales representatives, providing daily support to achieve tactical commercial goals and develop the contract and hospitality business within the North American territory.
The Customer Service Specialist will manage US Contract projects (hospitality/luxury/motion) by overseeing all phases of order management and ensuring customer satisfaction following company guidelines and expectations.
Responsibilities will focus on managing orders throughout the entire sales cycle.
DUTIES & RESPONSIBILITIES:
+ Communicating directly with sales representatives, specifying design firms, furniture dealers, procurement offices, and purchasing agencies, and facilitating a close working relationship between the sales representative and these outside agencies.
+ Responsible for responding, in partnership with management and sales representatives, to all requests for quote (RFQ) and requests for price (RFP).
+ Managing the order process from customer request to post-sale service. This includes sample and project orders, reserves, prices and offers, stock check availability, and product information.
+ Become highly knowledgeable on company products and offerings, including special products and the technical aspects of commercial and hospitality applications. This includes independent fabric treatments and third-party laboratory certification testing.
+ Assuring an updated project portfolio while maintaining accurate and up-to-date project/sales reports.
+ Tracking price offers and project-specific commission agreements following commercial strategies and management guidelines.
+ Managing process relationships with accounting, production, and delivery departments to ensure continuous checks on open projects.
EXPERIENCE & SKILLS:
+ Associate or bachelor’s degree preferred;
+ Industry experience with a minimum of five years of customer service/sales experience working for a commercial textile or furniture + manufacturer/dealer;
+ Knowledge of interior architecture and design processes and building codes as they pertain to FF&E specifications.
+ Computer savvy with strong Office 365 skillset;
+ An ability to develop and manage effective relationships and a strong willingness to listen actively;
+ Well organized and polished with an ability to work under pressure;
+ Good communication and time management skills;
+ Self-starter with an upbeat and enthusiastic attitude.
Founded in 1976, Dedar is a "fabric house" that expresses a personal style with its cutting-edge contemporary collections. Located close to Como, Dedar experiments and innovates to attain product perfection through an ongoing dialogue with those craftsmen and textile specialists who are most familiar with the techniques employed in producing excellent fabrics.
Characterized by seductive color palettes and unexpected patterns, Dedar's fabrics combine precious yarns with research into fiber technology to offer various solutions for curtains, upholstery, and wall covering of timeless elegance.
Just 20 people 20 years ago, Dedar has grown to be an international team of more than 200 employees today: a group that keeps growing with the company, sharing the same passion for beautiful textiles. Dedar serves over 80 countries and operates directly in Italy, France, the UK, the USA, UAE, Germany, and several dealers and distributors.
