For Tineke Triggs, signing on as a project’s replacement designer meant pulling double duty to build rapport with a client who had been burned. Here’s how to turn client trust issues into a relationship-building opportunity.
For many industry pros, it’s a red flag: a client who fired their last designer. But for San Francisco–based Tineke Triggs, that very scenario proved to be worth facing for the right job—a modern home with Australian architectural features, situated on an acre of land in Hillsborough, California. “The project had been underway for a year and a half with an architecture firm that was also tasked with the interior design,” she says. “The firm did a great job with the permitting and the structure of the house, but the interiors were not meshing with the direction the client wanted.”
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