A struggling client took their feelings out on Niki Papadopoulos’s team, motivating the designer to reinforce key boundaries.

There’s plenty of good advice out there about how to treat your clients well—how to listen to their needs, give gifts, forge a connection, provide updates, respect boundaries, and above all, be professional and polite. There are fewer words of wisdom for when the client is the one who needs some professional development.

Mark Williams and Niki PapadopoulosCourtesy of Williams Papadopoulos Design