digital disruptors | Sep 28, 2018 |
DECASO launches innovative return policy, goes transactional

DECASO buyers can now return items with no questions asked. The antique and vintage e-commerce’s new TradePlus Program return policy applies to antique, vintage, and contemporary furniture.

As DECASO points out, the majority of the site’s dealers have already chosen to be transactional, with almost 30 percent of the inventory transactional and over 80 percent of opted-in product offering trade pricing with an average 15 percent discount.

Courtesy of DECASO
First Edition Egg Chair by Arne Jacobsen from Hunt Modern; TradePlus eligible on DECASOCourtesy of DECASO

“Since starting DECASO in 2016, our goal has been to be designers’ most trusted source for world-class, one-of-a-kind furnishings,” says Kendra Frisbie, president of DECASO. “With our new TradePlus Program, we are proud to provide an even friendlier model, eliminating the stress behind purchasing antique, vintage, contemporary and one-of-a-kind items. DECASO’s ‘no-questions-asked’ extended return period, particularly on vintage and antiques, is an industry first.”

It is the latest initiative in the company’s designer-focused outreach, which earlier this year saw the development of a reproduction ban policy that had been designed to help “combat fakes and inauthentic pieces” as well as to facilitate “trust and transparency.” “The design community is spending more time every year sourcing and selling online,” DECASO CEO and co-founder Gregg Brockway told Business of Home at the time. “Not surprisingly, the uneven use of language and standards to describe authenticity and provenance has become a hot topic of debate. DECASO was created to be the design community’s most trusted resource, so we felt it was important to address the issue with the strongest, clearest policy we know of in the industry. We’ve spent a great deal of time in the past few months refining this policy with input from both designers and dealers to try to meet the needs of both.”

Want to stay informed? Sign up for our newsletter, which recaps the week’s stories, and get in-depth industry news and analysis each quarter by subscribing to our print magazine. Join BOH Insider for discounts, workshops and access to special events such as the Future of Home conference.