Develop and maintain strong relationships with trade customers, serving as a trusted resource for product recommendations, lighting solutions, and design guidance.
Manage a portfolio of accounts and proactively drive sales through outbound calls, email outreach, quote follow-up, account reviews, and re-engagement of inactive customers.
Generate new business opportunities by following up on outstanding quotes, open orders, trade show leads, wish lists, and dormant accounts.
Identify opportunities to upsell and cross-sell products while providing alternative solutions to support customer timelines and project needs.
Prepare and manage customer quotations, monitor order progress, and proactively resolve issues related to inventory availability, shipping delays, payment concerns, or backorders.
Support showroom display programs by coordinating with customers and internal teams to ensure timely execution, accurate product placement, and ongoing performance evaluation.
Deliver exceptional customer service by addressing escalated concerns, troubleshooting issues, and providing thoughtful, solutions-oriented support.
Educate customers on company policies, processes, website tools, and available resources to improve their overall experience and self-sufficiency.
Maintain accurate customer, account, and program information within SAP and utilize reporting to identify trends, opportunities, and areas for growth.
Collaborate closely with Sales Leadership, Business Development Managers, Marketing, Customer Service, and Operations teams to support account growth, process improvements, and customer satisfaction.
Share customer insights and market feedback to help improve products, processes, and overall customer experience.
Assist with training and supporting internal teams to ensure a consistent, high-quality customer experience.

Bachelor’s degree or equivalent experience required.
3+ years of sales, account management, or business development experience; consumer goods, decorative lighting, architectural lighting, residential lighting, luxury home products, or home furnishings industry preferred.
Experience working with interior designers or within the residential design community strongly preferred.
Proven ability to drive sales growth and achieve performance targets.
Strong communication, presentation, and negotiation skills.
Self-motivated with a strong sense of urgency and follow-through, comfortable picking up the phone and chasing down a close.
Highly organized, able to manage a full book of accounts without letting anything slip.
Proficiency in SAP or similar ERP/CRM systems, and Microsoft Office.
Proficient in Microsoft Office; SAP experience preferred.
Highly organized, detail-oriented, and adaptable to a fast-paced, evolving environment.
Enthusiastic, self-motivated, and collaborative, with a genuine passion for design and design trends in the interior design industry.
Ability to reliably commute to Wappingers Falls, NY 12590 full-time.
Ability to travel domestically up to approximately 5% annually to trade shows.
US citizen or permanent resident (no Visa sponsorship available).

Hudson Valley Lighting Group is a worldwide leader in the design, manufacturing, and omnichannel distribution of decorative and architectural lighting fixtures, encompassing six brands: Hudson Valley Lighting, Mitzi, Troy, Corbett, CSL, and Sonneman (on behalf of Hudson Valley Lighting, Inc., Troy-CSL, Inc., and SN Modern, LLC). As the one-stop shop for the most comprehensive selection of lighting, HVLG seeks to inspire and support our customers in their pursuit to achieve a home that perfectly reflects their clients. HVLG takes a designer-forward approach to the light-purchasing process — making the experience more inspiring, exciting, and inviting. At HVLG, we believe that great lighting has the power to elevate any space and enrich people's lives — and it's that guiding philosophy that ties our family of brands together.
The Trade Account Manager is a hungry, relationship-driven sales professional who owns a book of trade accounts and treats every quote, every open order, and every low spend account as an opportunity to close more business. This role blends account management with a daily sales hustle: you're not waiting for orders to come in, you're calling, following up, upselling, and re-engaging accounts to keep revenue moving. The ideal candidate thrives on the chase, builds real relationships with designers and trade partners, and isn't satisfied until the order is placed.

HVLGroup.com