As the Store Manager you will be responsible for building and leading a new team, delivering an exceptional guest experience, and driving business results. You will oversee all aspects of our new store and cafe operations, from team development to visual merchandising, ensuring that the space reflects Thuma's values and standards.
Oversee day-to-day operations of the flagship store and café, delivering a high-touch experience for retail customers and trade clients (interior designers, architects, and specifiers).
Spearhead the trade program, building relationships and making the Thuma brand known throughout the Los Angeles design community.
Ensure visual merchandising and interior design reflect current products, layout, and the Thuma brand aesthetic.
Recruit, hire, and train a high-performing team. Set expectations, provide feedback, and ongoing training and support.
Lead and manage the team to hit in-store KPIs, including team building and scheduling, while fostering a positive, collaborative environment.
Own the guest experience, with an emphasis on building long-term relationships with all guests, including trade clients, and delivering a consultative, design-oriented sales experience.
Ensure customers receive exceptional service and a memorable store and café experience. Address inquiries, complaints, and feedback in a timely, professional manner. Manage trade-specific needs such as project timelines, bulk orders, customization, and white-glove coordination.
Create processes to share insights from retail and trade clients, including feedback on product needs, material preferences, and specification gaps, to inform strategy.
Partner with the Head of Retail to manage budgets, monitor sales and expenses, and implement strategies to increase traffic and sales. Collaborate with marketing on promotions and events.
Ensure compliance with health and safety regulations, including food safety and sanitation in the café. Maintain store and customer safety.
What You’ll Need
5+ Years of Retail, Interior Design, and/or Trade experience, luxury brand experience preferred
A minimum of 4 years experience in Retail Leadership, Cafe experience is a plus
Extensive experience and ability to lead the delivery of high level customer service
Excellent communication, collaboration and delegation skills as well as good decision making abilities in high pressure situations
Proficient in Google Suite products, Shopify experience is a plus
Ability to build, lead and manage high performing teams
Ability to support conflict resolution, employee coaching and counseling
Physical Requirements
You are able to be mobile on the sales floor for extended periods of time
You are able to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques
Why Join Us
Equity/401k: Participation in employee stock option plan and our 401k program where we will match up to 6% of your contributions
Benefits: Comprehensive medical, dental + vision coverage options with generous employer contributions + PTO
Extras: 12 weeks of paid parental leave and company sponsored membership at One Medical
Dream Setup: MacBook Air, Airpod Pros, Magic Mouse, Magic Keyboard
Employee Discount: We provide an employee discount of 40% off all Thuma products
Room Upgrade: A complimentary product credit when you start, worth up to $2,000
Cell Phone Stipend: $100 per month to recognize that you will use your cell phone for work related things
Who We Are
Thuma is a bedroom lifestyle brand, offering customers Bed Time essentials and amenities designed to celebrate life’s simple pleasures through thoughtful elevated design, quality craftsmanship, and modern convenience.
We recognize that people come with a wealth of knowledge and are talented beyond the scope of a functional role. If this sounds like you, we encourage you to apply even if your experience doesn’t precisely match our job description. We hire for integrity, initiative, collaborative spirit, open mindedness, and willingness to learn.
Thuma is dedicated to going above and beyond to bring people with diverse perspectives and unique experiences together to do great work. We strive to create a sense of belonging by creating an inclusive culture where everyone can be their authentic self and by treating each and every team member with kindness, equity, and respect, always.
