At Hammerton, we believe lighting is more than a finishing touch—it's an integral part of exceptional design. For over 30 years, we've partnered with leading interior designers, architects, and builders to create handcrafted luxury lighting for some of North America's most distinctive residential, hospitality, and commercial spaces.
We're looking for a relationship-driven New Client Success Manager to introduce the design community to the Hammerton brand. This role is ideal for someone with an interior design or A&D background who enjoys building relationships, collaborating on beautiful projects, and helping designers bring their vision to life.
As the first point of contact for new clients, you'll guide designers, architects, and builders through their first Hammerton experience—introducing our collections, custom capabilities, and premium customer experience while ensuring a seamless journey from initial inquiry through first order.
Working alongside our Regional Sales Managers, manufacturer representatives, engineering, and customer success teams, you'll help cultivate new relationships, uncover project opportunities, and position Hammerton as a trusted lighting partner within the luxury design community.
If you're passionate about design, love connecting with people, and thrive in a collaborative, client-focused environment, we'd love to hear from you.
What You Will Do:
Introduce interior designers, architects, and builders to the Hammerton brand and premium customer experience.
Build relationships within the Architecture & Design community through outreach, networking, referrals, and industry events.
Consult with clients to understand project goals and recommend custom and catalog lighting solutions.
Guide new customers through their first project, ensuring a seamless onboarding experience.
Prepare quotations, manage opportunities, and maintain an active sales pipeline.
Partner with Regional Sales Managers, engineering, customer service, and production teams to deliver exceptional project support.
Maintain CRM activity and consistently follow up on opportunities from initial inquiry through first purchase.
Represent Hammerton at client meetings, trade shows, and design events.
What We Are Looking For:
Interior design education or professional experience strongly preferred.
Experience in interior design, luxury furnishings, lighting, architecture, or the A&D industry.
Proven ability to build authentic relationships and provide exceptional customer service.
Passion for luxury design and helping clients create beautiful spaces.
Excellent communication, presentation, and organizational skills.
Self-motivated, collaborative, and comfortable managing multiple projects.
Experience with CRM software and Microsoft Office.
Willingness to travel as needed.
Hammerton is an award-winning American designer and manufacturer of handcrafted luxury decorative lighting. From custom statement pieces to architectural lighting collections, our work can be found in luxury homes, boutique hospitality projects, and commercial spaces throughout North America.
We collaborate with interior designers, architects, builders, and design professionals who expect exceptional craftsmanship, innovative design, and a truly personalized experience. If you're inspired by beautiful design and want to represent a brand known for creativity, quality, and collaboration, we'd love to meet you.
