Customer Communication
• Respond promptly and professionally to incoming phone calls and emails
• Maintain clear communication with clients, showrooms, and internal teams
Order & Reserve Management
• Prepare quotations and process customer orders
• Manage open reserves and proactively convert them into firm orders
• Track expiring reserves and follow up with clients before expiration
Order Monitoring & Coordination
• Monitor order progress, backorders, and delivery timelines
• Manage delivery expectations and coordinate with internal departments
• Resolve shipping and logistics issues to ensure timely delivery
Client Support & After-Sales Service
• Handle client inquiries, questions, and complaints
• Ensure a high level of client satisfaction throughout the entire order process
Payments & Account Monitoring
• Process client payments accurately and in a timely manner
• Monitor orders and accounts for potential issues and resolve them proactively
Operational Support
• Act as a liaison between showrooms, clients, and our Germany headquarters
• Assist with team coverage during absences and support sample entry tasks when needed
• Maintain accurate records of client communication and order activity
Qualifications:
• Experience in customer service, sales support, or order management
• Strong communication and organizational skills
• Highly customer-focused and solution-oriented
• Comfortable working in a remote and international team environment
• Proficiency in M365 | MS Office
• Experience with ERP systems (Navision preferred) is a plus
• Ability to manage multiple tasks while maintaining attention to detail
• A proactive and self-motivated approach, with the ability to work both independently and as part of a team
Do you enjoy delivering exceptional customer experiences and working as part of an international team? Zimmer + Rohde is a prestigious international textile house renowned for luxurious fabrics and strong relationships with the world’s leading interior designers. This is a fast-paced environment, so we are looking for someone who enjoys being busy, takes pride in providing outstanding service, and is naturally curious about clients, projects, and the design industry.
We are looking for a Customer Service Representative to support our clients, showrooms, and internal teams while ensuring a smooth order process from inquiry through delivery. This role is primarily remote, with the option to work from our New York showroom if desired.
You will work closely with our showroom teams, clients, and colleagues at our Germany headquarters to maintain excellent service and strong long-term client relationships.
Have we peaked your interest? Please submit your resume to Carina Lüdemann: c.luedemann@zimmer-rohde.com and Amberlyn Godoy: a.godoy@zimmer-rohde.com
Zimmer + Rohde is committed to equal opportunity employment and hires qualified candidates regardless of age, sex, religion, national origin, disability, gender identity, or sexual preference.
