Farrow & Ball – Color Consultant, New York, Upper East Side (40 hours per week)
We are currently looking for a driven individual to join our team in New York, Upper East Side as a Color Consultant. We are offering this this position on a full-time, permanent basis.
Farrow & Ball is a luxury British lifestyle brand that prides itself in creating richly pigmented paint and handcrafted wallpaper, using print methods dating back 300 years and the finest quality ingredients.
The unique Farrow & Ball look transforms modern and traditional homes, large and small, inside and out. Established in Dorset in 1946, we have grown over the last 80 years and now proudly have 60 showrooms worldwide with a global network of stockists.
The key to our success is the people behind the paint: from the team handcrafting each tin to showroom staff to support functions, our shared passion ensures customers have a positive, engaging experience at every stage of their journey with us.
As the Color Consultant you will provide an in-home & online color consultancy service that adheres to Farrow & Ball standards, whilst meeting the customer’s needs and providing an excellent service that gives them the confidence to use Farrow & Ball products. This role will be a mix of Colour Consultancy as well as hours worked in the location Showroom.
Key Responsibilities:
Proactively sell the color consultancy service and F&B products
Managing the end-to-end customer journey ensuring appropriate pre and post-visit follow up, facilitation of post consultancy orders, early resolution of queries or questions
Visiting customer’s home (business, commercial space etc.) to advise and devise appropriate colour schemes (paint & paper) for the customer’s requirements
Leading a seamless experience for the customer whilst also presenting yourself in a professional manner
Producing detailed specifications to include chosen colors, wallpaper, quantity, finishes, and third party/licensed products and costings
Promoting the F&B unique point of difference to drive the value for money proposition
Showcasing a proactive approach to KPI Target achievements monthly
Offering Virtual Colour Consultancy service where appropriate & geographical needs cannot be met ensuring the same high standards and behaviors are applied
Engaging with customers over an online portal to deliver a virtual ‘in-home’ décor service as required by the client
Adapting pre and post-visit practices in order to effectively support a Virtual Colour Consultancy
Fulfilling duties of a Showroom Assistant during your Showrooms hours, with an additional focus on the promotion of the CC service & the closing of sales for the SR
Training of new members of the team to instill general interior design knowledge to support in-store sales & how to promote & close the sale on the CC service
Assisting Managers in local marketing & event exercises, such as ‘Meet the Expert’ & promos in line with the marketing calendar
Farrow & Ball is a luxury British lifestyle brand that prides itself in creating richly pigmented paint and handcrafted wallpaper, using print methods dating back 300 years and the finest quality ingredients.
The unique Farrow & Ball look transforms modern and traditional homes, large and small, inside and out. Established in Dorset in 1946, we have grown over the last 80 years and now proudly have 60 showrooms worldwide with a global network of stockists.
The key to our success is the people behind the paint: from the team handcrafting each tin to showroom staff to support functions, our shared passion ensures customers have a positive, engaging experience at every stage of their journey with us
