Job Post
Client Services Associate
Company:
Stahl + Band
Duration:
Full-time
Date Posted:
01/31/25
Category:
Sales & Marketing
Location:
Venice
Salary:
50-100k
The Client Services Associate role will include a variety of activities and responsibilities, primarily focused on client relations. Flexibility, a positive attitude, and a proactive approach are essential. This is a full time, in person position at our gallery in Venice, California.
RESPONSIBILITIES
-Preparing quotes, entering orders, tracking orders to completion
-Assisting clientele - primarily via email and over the phone, occasionally in person when Account Managers are occupied
-Processing clients’ customer service issues with a solution minded approach and timely follow through
-Setting up Trade accounts - first point of contact to qualify clients on the phone, via email, and in person
-Acting as a conduit of Stahl + Band's quality and design aesthetic
-Maintaining the day-to-day operation and brand standard of the gallery including, but not limited to the following: the opening and closing routine, ordering office supplies, maintaining the sample library, sending thank you notes, and helping prepare promotional materials.
-1-2 years experience in furniture / fabric sales and/or relevant industry sales background
-Experience with the Trade is not required but helpful
-Ability to build and maintain relationships with high-end interior design clientele
-Basic computer skills and spreadsheets capabilities (Excel, Google Sheets)
-Experience with Studio Designer is a plus, but not required
-Ability to multi-task and juggle multiple projects and deadlines
-Excellent written and verbal communication skills
-Ability to be both patient and persistent to pursue answers when needed
-Strategic and solutions-based thinker
-A consistently positive attitude, displayed both as an individual and within a collaborative team of peers
-Ability to respond professionally to critical feedback and proactive in seeking support and help when needed
OUR IDEAL CANDIDATE
-Collaborative team player with a strong work ethic
-Exceptional communication skills - both verbal and written
-Extremely organized, detail-oriented and able to multi-task with ease
-Self starter / problem solver
-Interested in furniture and design
SALARY RANGE : 65-75K
Stahl + Band is a fully custom design gallery collaborating with various artists around the world, along with producing our own designs, all focusing on the highest level of quality of materials, design, and production. Our approach is to provide a full-service for our interior design and architectural professionals with the opportunity in customizing limited artist proof designs for various projects, while never losing the special, original design of the work. Our products range from Lighting, Furniture, and Art.