A contractor’s subpar performance forced Heidi Caillier to rethink how she works with external partners.

It was 2018, and Heidi Caillier had just landed one of her first whole-home projects, the kind of job that makes you think, “This is going to change everything.” When the client asked her to help them find a general contractor, she recommended someone she had worked with successfully on a smaller job once before, then got to work on the design.

Heidi CaillierHaris Kenjar