How one designer turned to her payroll service to solve her HR struggles.

Ten years ago, Penny Francis didn’t think she needed an employee manual—or dedicated HR resources, or a formal goal review process, for that matter. But when interviewing job candidates, the founder of the New Orleans–based firm Eclectic Home found herself reinventing the wheel each time and realized that there had to be a better way. “I was lacking consistent policies, procedures and interview resources,” says Francis. “I needed steps for documenting and following up with both hired and non-hired job applicants.”

Penny Francis

Chris Granger