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business of home | May 23, 2017 |
AIMING TO PLEASE: THE DESIGNER'S CONCIERGE

Add an extra set of hands to your studio with these online retailers’ services, which bend over backward to work with the trade.

AIMING TO PLEASE: THE DESIGNER'S CONCIERGE
One Kings Lane recently launched designer services

Making use of web retailers’ concierge services is a major life hack, especially for smaller design firms whose assistants are tied up tracking orders and managing schedules. The benefits extend beyond the typical trade discount and dedicated customer service reps—some go as far as to offer sourcing help and marketing muscle in exchange for your loyalty. Three standouts are here to help you manage the daily design stress so your intern can get back to taming that product library.

At the ReadyATGStores.com might be best known for its dizzying 1.06 million products—theLowe’s-owned retailer sells everything from furniture and lighting to decorative hardware. However, the company and its specialized trade program has also been riding shotgun with the design trade. ATG’s Pro Services department offers a dedicated staff, seven days a week, of over 60 specialists who possess in-depth product knowledge for residential, retail and hospitality projects. Designers can also shop The Mine, a curated, design-forward selection. “We like our trade clients to consider their dedicated account executive as an extension of their own team,” said Michelle Newbery, president of ATG Stores. “We also provide weekend support, 24-hour turnaround times on quote requests and free access to online buyer-management tools that make ordering easy.”

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