Stores may be closed, but retail brands are finding new ways to connect with their customers. Find out how some of your favorite brands are weathering the pandemic, introducing new services and connecting with the trade—and what factors they think will impact their businesses the most. With BOH columnist Warren Shoulberg, The Shade Store co-founder Zach Gibbs, and Mitchell Gold + Bob Williams president and CEO Allison O’Connor.
Join the Community Discussion
Business of Home debuts Community Discussion, a biweekly series of interactive Q&A webinars. Hosted by BOH editor in chief Kaitlin Petersen, the series explores how COVID-19 is impacting interior design and the home industry—and how designers and brands should respond. Tune in every Monday and Friday at 1:00 p.m. EST.
Kaitlin Petersen is the editor in chief of Business of Home.
Warren Shoulberg is the former editor in chief for several leading B2B publications. He has been a guest lecturer at the Columbia University Graduate School of Business; received honors from the International Furnishings and Design Association and the Fashion Institute of Technology; and been cited by The Wall Street Journal, The New York Times, The Washington Post, CNN and other media as a leading industry expert. He was also a guest on the BOH podcast, and his Retail Watch columns offer deep industry insights on major markets and product categories.
Zach Gibbs is a co-founder of The Shade Store, which provides designers with a single nationwide resource for premium custom window treatments. Having grown up in the business, he has seen firsthand the evolution of the design world and its changing needs. His connection to the customer—designers and retail customers alike—has been key to the company’s success.
Allison O’Connor is the president and CEO of Mitchell Gold + Bob Williams. She is a veteran retail, e-commerce and omnichannel executive, spearheading the renowned furniture brand’s next phase and growth.