Role Overview:
As Showroom Manager you have the privilege to welcome visitors to our Chicago location whether it’s Interior designers, contract specifiers, or trade customers you will create an exceptional customer experience. A showroom-based sales and leadership role with a strong bias on the development and nurturing of the Interior Design relationships. Responsible for leading all-showroom implementation processes and driving consistent execution of the brand’s visual strategy to create an exceptional customer experience.
Responsible for maintaining an exceptional service to all visitors whilst also leading, monitoring and mentoring the showroom-based sales team on a day-to-day basis. Building strong relationships with new and existing Interior Design contacts, building brand awareness and the reputation of the brands throughout the industry.
Responsibilities:
Brand, Presentation & Customer Experience
• Deliver inspiring and commercially effective range presentation, showroom layouts, and communication.
• Ensure every visitor has a positive in-showroom experience and gains a strong understanding of the DNA and unique value of each brand.
• Provide an efficient and accurate sampling service by organising and guiding the team to maintain operational excellence.
Leadership, Coaching & Team Development
• Lead, develop, and inspire the showroom team to drive customer interest and demand for our products across the range of brands.
• Recruit, train, coach, mentor, and motivate showroom assistants to always ensure smooth showroom operations.
• Challenge and encourage the team to take actions that unlock both immediate and long-term opportunities.
• Ensure the team fully understands showroom layout, product presentation, and communication standards.
• Support US business with company new hires including interviewing, onboarding, training and merchandising
Sales, Relationship Building & Market Insight
• Engage and support existing customers while proactively gathering new leads.
• Partner with clients to understand their commercial goals and maximize sales performance.
• Communicate local market insights to ensure planning and customer solutions are relevant and customer focused.
Operational Excellence & Reporting
• Record, analyse, and report showroom activity using all company software systems to maintain regular communication with the showroom team.
• Provide product selection support to customer service and sales team when required.
• Conduct weekly sales team meetings to discuss business strategies as well as internal company updates and communication.
• Responsible to have individual touch bases with all showroom team members bi-weekly or when needed to help support them and their pipeline.
Events & Brand Representation
• Collaborate with Marketing and Brand colleagues to plan key showroom events as part of the event calendar.
• Host showroom events to the agreed and consistent high standard, confidently representing the brand, showroom, and archive.
• Act as a brand representative with third parties, at press events, and with international clients.
• Attend local industry related events to network and boost brand awareness for lead development.
Expertise & Brand Advocacy
• Demonstrate strong capability in interior design, visual merchandising, and graphic design concepts to support brand presentation and customer engagement.
• Ensure continuous improvement of service levels and commercial results.
Skills & Experience:
• Understands and can speak to interior design, visual merchandising, and graphic design concepts to a high level.
• Highly self-motivated, with the ability to focus and drive to meet goals, deadlines and manage a demanding workload is key.
• Proven sales management experience with a passion for customer experience
Values & Behaviours:
• Intrepid, Imaginative, and respectful
Founded in 1860 by Arthur Sanderson, Sanderson began as a business importing luxury papers, and has evolved to become one of the most renowned interior design and decorating brands worldwide. Since 1924, we have held a Royal Warrant for supplying fabrics, paint, and wallcoverings to the Royal Residences, an honour we’ve cherished for over 100 years.
From importing papers to establishing printing works and acquiring businesses, our illustrious history has cemented us as the founding brand at Sanderson Design Group, continuing Arthur Sanderson's legacy as a pioneer in acquisitions, which included the procurement of Morris & Co. in 1940.
Today, Sanderson paves the way for a future that continues to push the boundaries of heritage design. Known for exceptional quality, timelessness and quintessentially English style, we design and make beautifully crafted fabrics, wallcoverings, trimmings and paint for all. Layered in nostalgia, we continuously look back to move forward with exceptional designs that captivate a discerning global audience that recognises us as the home of iconic florals and illustrative botanicals.
