Hudson Valley Lighting seeks a Relationship Manager to grow customer loyalty, reactivate residential trade accounts, and drive repeat business through proactive outreach, relationship-building, and territory management efforts.

The Relationship Manager is responsible for reengaging dormant and inactive accounts within a dedicated territory while delivering a personalized customer experience that strengthens long-term partnerships. Working closely with outside sales representatives, marketing, and account management teams, this role serves as a primary point of contact for customers throughout the reactivation process.

Key responsibilities include managing outreach strategies, prioritizing accounts based on business potential and engagement history, maintaining structured follow-up plans, and supporting re-onboarding and product education efforts. The Relationship Manager will monitor account activity, identify trends impacting customer engagement, and help drive growth through increased order frequency and revenue.

This role also collaborates with Sales Leadership, Business Intelligence, and Marketing teams to track performance metrics, support customer-focused campaigns, and share insights that improve retention and reactivation outcomes.

Occasional domestic travel is required to meet clients, attend industry events, and support showroom engagement activities.

• Must be able to work onsite in our Wappingers Falls, NY office five days per week.
• 3-5+ years of experience in account management, client relations, customer success, or business development.
• Experience within the interior design, home furnishings, luxury goods, or related industries preferred.
• Strong understanding of the residential trade market and the needs of interior designers and trade customers.
• Demonstrated ability to build, maintain, and grow client relationships.
• Excellent verbal, written, and interpersonal communication skills.
• Strong organizational skills with the ability to manage multiple accounts and priorities.
• Self-motivated, proactive, and highly customer focused.
• Experience using CRM platforms such as HubSpot or similar customer management systems.
• Comfortable leveraging AI tools to improve efficiency, including drafting communications, summarizing account activity, and identifying trends.
• Ability to analyze account data and provide actionable business insights.
• Must be able to travel domestically up to 5% annually.
• U.S. Citizen or Permanent Resident required. Visa sponsorship is not available.
*Interested candidates are encouraged to apply directly through our Indeed or LinkedIn job posting.

Hudson Valley Lighting Group is a worldwide leader in the design, manufacturing, and omnichannel distribution of decorative and architectural lighting fixtures, encompassing six brands: Hudson Valley Lighting, Mitzi, Troy, Corbett, CSL, and Sonneman (on behalf of Hudson Valley Lighting, Inc., Troy-CSL, Inc. and SN Modern, LLC). As the one-stop shop for the most comprehensive selection of lighting, HVLG seeks to inspire and support our customers in their pursuit to achieve a home that perfectly reflects their clients. HVLG takes a designer-forward approach to the light-purchasing process — making the experience more inspiring, exciting, and inviting. At HVLG, we believe that great lighting has the power to elevate any space and enrich people's lives — and it's that guiding philosophy that ties our family of brands together.

hvlgroup.com