Angela Brown Ltd, a respected industry veteran in representing the very best in luxury textiles, wallcoverings, furniture and rugs, is seeking an enthusiastic Inside Sales “Expeditor" to join our established customer service team in NYC.
The Expeditor will play a key role in assisting the customer service team with daily “after sale” operations, including processing payments, managing shipments, providing / monitoring tracking and ensuring the CRM system is updated in real time. This role is perfect for someone who is highly organized, detail-oriented and enthusiastic about learning in the design industry. You’ll collaborate closely with the sales team to provide essential support for smooth operations, while also managing your own tasks independently.
The ideal candidate is looking for a position that will challenge and inspire them to contribute to the overall success of the company and the manufacturers we represent. Ours is a fast-paced office environment requiring strong problem solving skills, creative thinking, and the ability to interpret a client's needs. At Angela Brown Ltd we value integrity, celebrate our achievements and learn from our mistakes. Applicants for this position should embrace these core values, and show a willingness to adapt to an ever-changing market.
Responsibilities:
• Servicing pre-established clients (Architects and Interior Designers) in NYC by, but not limited to, processing payments, releasing orders to ship, providing tracking and managing the shipment to final delivery
• Working alongside our Sales Team and sample departments to assure the clients needs are being met on every level
• Keeping all client / project information organized and up to date in our internal CRM systems
• Jumping in wherever necessary to assure the office is running smoothly and functioning efficiently
• Minimum 2 years experience in a work environment. Customer Service experience is a plus but not a requirement
• Excellent English language and written skills
• Basic knowledge of Mac computers and Microsoft Office applications
• Speed, precision and persistence - This is a fast paced position and stamina is key
• Self motivated - This is a service position in a fast paced, luxury industry, so praise isn’t always guaranteed. The ideal candidate is not motivated by praise, but by an internal drive to do the best of their abilities
• Problem solver
• Strong time-management skills with the ability to multi task, and a willingness to adapt to an ever-changing environment
• Enjoys working with a team of like-minded, hard-working peers, and is ready to jump in wherever help is most needed, including backing up colleagues when required
• Communication is key – the Expeditor must thrive in an open and honest environment where ideas are shared, co-workers are supported and encouraged, and egos are left at the front door
• Poised, confident, positive attitude
Boasting 30+ years in the industry, Angela Brown Ltd (ABL) is a leading luxury material representative in NYC. Starting in textiles, ABL has expanded their product offering to also include wall coverings, furniture and rugs, representing only the best manufacturers from around the world. With a strong emphasis on service, the ABL ethos is to provide a full service luxury experience following only the highest of standards.
