Are you ready to join a prestigious, heritage-driven design brand? Sister Parish Design, renowned for its timeless American textiles and wallcoverings, is seeking a passionate and skilled Customer Service Representative & Design Consultant to join our dynamic team. We are looking for a candidate with at least two years of experience in the interior design industry, who is dedicated to delivering exceptional customer service and contributing to the growth of our company.
As the Customer Service Representative & Design Consultant, your primary responsibilities will include processing orders, managing customer payments, and assisting our valued clients with their inquiries. You will work closely with our tight-knit sales team to ensure a seamless, high-quality customer experience from start to finish. Ideal candidates will have a deep passion for the interior design industry, be eager to bring energy and innovation to the role, and see this position as a long-term commitment to our company culture.
At Sister Parish Design, we prioritize service over sales. We’re seeking someone who not only understands the nuances of the customer experience lifecycle but is also committed to delivering the highest level of service to our clients. Your ability to foster strong relationships with customers and bring enthusiasm to each interaction will be integral to our brand’s success.
Key Responsibilities:
Customer Service & Order Management:
Order Processing: Handle order entries, payment processing, and ensure the accuracy of all customer orders.
Customer Communication: Respond promptly and professionally to customer inquiries across multiple channels, addressing questions and providing detailed information about our products, services, prices, lead times, and customization options.
Issue Resolution: Proactively manage and resolve customer complaints and concerns with empathy, ensuring a positive outcome.
CRM Management: Keep accurate records of customer interactions, transactions,
Ideal Candidate Profile:
Experience: At least two years of experience in a customer service or sales support role within the interior design industry, with a deep understanding of the customer service process from start to finish.
Organizational Skills: Strong ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines in a fast-paced environment.
Tech-Savvy: Proficiency in NetSuite and/or experience with advanced ERP systems. Familiarity with CRM tools is preferred.
Soft Accounting Skills: Experience with basic accounting tasks, such as processing payments or handling invoicing, is a plus.
Relationship Building: Ability to build and maintain strong relationships with clients, designers, and other team members.
Commitment to Service: A customer-first mindset and a dedication to providing exceptional service to all clients.
Additional Requirements:
Must be able to work on-site at our Litchfield, CT office five days a week.
Ability to handle confidential information with discretion and professionalism.
Strong written and verbal communication skills, with the ability to articulate product details clearly.
Sister Parish Design is an iconic American heritage textile and wallcovering brand. Founded in 1933 by legendary American interior designer Sister Parish, SPD is a fourth generation female owned and operated family business with a history of providing timeless and effortless designs to the great American houses of the past and future. Run by CEO Susan Crater and her daughter, Creative Director Eliza Crater Harris, their mission is to encourage, inspire and educate designers and design enthusiasts alike to create homes that value authenticity, comfort and connection. Susan and Eliza are proud to be known for their commitment to historically driven design and truly believe that it is through this lens that great American houses are born.
