As a Customer Service Representative, you will be the face of our brand, delivering the exceptional service we’re known for. It’s a role that combines interacting with our discerning customers, developing a knowledge of our huge range of designer products, and good deal of problem solving.
Our customer base includes both the trade and individual consumers, and enquiries will be varied – both pre- and post-sale. There will also be some outbound calling to build relationships with our existing trade customer base.
Our head office is in the United Kingdom, and we will ask you to travel to meet with us for an initial one-week training period and to meet your colleagues. Further training will be delivered remotely, and we will keep you feeling part of the team through daily catch ups with your manager and joining team meetings remotely. We may ask you to travel no more than once per year to attend further training or company events. We will of course cover all travel, accommodation, and out of pocket costs.
Key Responsibilities:
• Deliver outstanding customer service to our U.S. clientele.
• Manage inquiries through various channels while maintaining a high level of professionalism.
• Become well-versed in our range of products and brand partnerships.
• Produce quotes, sometimes complex and high value, and manage through to completion.
• Build professional relationships with key returning customers and trade account holders.
• Collaborate with colleagues to ensure a seamless customer experience.
• Interact with our suppliers, and delivery partners to resolve issues.
• Feedback and work the team in the United Kingdom to further refine our offer for the U.S. consumer.
Your Skills and Experience
• A ‘people person’ with the ability to build rapport and trust with customers.
• Excellent verbal and written communication skills; able to engage effectively over the phone and via email.
• Strong attention to detail and accuracy.
• Proactive, with good judgment and problem-solving abilities.
• Ability to multitask and adapt quickly in a busy environment.
• Previous customer service or sales experience in an office setting, preferably in an interior design environment dealing with discerning customers.
We are a successful ecommerce company, offering over 70,000 designer interiors products from renowned brands including Liberty, Farrow & Ball, Morris & Co, and Sanderson.
Established in 1979, and still family owned, we have become a leading retailer for designer fabrics, wallpapers, rugs and bespoke soft furnishings.
Recently, we launched our U.S. presence at www.janeclayton.com building on our success in the UK. We also partnered with Sanderson Design Group to launch www.wmorrisandco.com, a new direct to consumer model for Morris & Co, the iconic interiors brand established by William Morris in 1861. In early 2025, we will be launching the U.S. version of this site.
Why work for Us?
We offer a competitive pay package that includes:
• Paid overtime and a biannual bonus of up to 10%.
• 25 Days Paid Time Off
• 401k matched contributions
• Medical, dental, vision and life and disability insurance coverage
• Generous employee discounts
Above all, we strive to create a rewarding team environment where employees are valued, and their contributions are recognized.
How to apply
Please send your application via email to employment [at] janeclayton.com, including a cover letter, your qualifications, current salary, and an up-to-date resume.
