The Experience and Design Center Consultant provides exceptional service to meet the needs of our showroom visitors: consumers, designers, builders, retail sales associates and BSH employees. Participates in consumer outreach activities to build relationships and report turnover. Provides brand overviews, showroom tours, demonstrates product knowledge, use & care expertise, assists in trouble-shooting, and provides guidance in installation instruction, as needed. Will also assist with other showroom administrative tasks as assigned.
General:
• Acts as primary contact for all showroom visitors, including walk-ins, in a professional manner, acting as brand ambassador consulting on Bosch, Thermador and Gaggenau products
Sales Management:
• Participates and executes outreach initiatives to drive trade & consumer traffic (opportunities) to showroom
Program Management:
• Plans and supports the management of programs and events (e.g., builders, dealers, designers, trade organizations) in the showroom
Operations Management:
• Maintains the appropriate mix, condition, and cleanliness of products and display vignettes in showroom
Miscellaneous:
• Participates in on-going product knowledge and training
• Advises and collaborates with showroom team on features on functionality of appliances
• Bachelor’s degree (Business Administration or related) – Required
• 3-5 Years of Experience (Showroom setting or luxury retail experience) – Required
• 3-5 Years of Experience (Sales environment experience) – Required
• 3-5 Years of Experience (Influencer experience (background in kitchen design, architecture, etc.)– Required
• Excellent interpersonal skills
• Self-motivation and the ability to motivate others
• Strong stand-up presentation & training skills including being comfortable in front of large groups with executives
• Team player and the ability to work with others
• Ability to multi-task
• Excellent communication and presentation skills. Able to speak to large groups and executives
• Close attention to detail
• Time management skills
• Kitchen appliance knowledge preferred (to be able to demonstrate products effectively)
• Some basic cooking skills preferred
• Technical savvy - ability to learn and communicate the technological side of appliances
• Must demonstrate good judgement and discretion when exposed to confidential information
• Occasional travel required locally and nationally
• Culinary teaching experience a plus
• Basic knowledge of design
• Proficient in Microsoft Office products - Outlook, Word, Excel, PowerPoint, and CRM (Salesforce)
• Travel Percentage – 10%
BSH Home Appliances Corporation produces and markets small and major home appliances that are known across North America for their high-quality and superior innovation. BSH sells its Gaggenau, Thermador and Bosch branded products throughout North America, through distributors, independent appliance dealers, national and regional retailers, builders and large buying groups. BSH Home Appliances Corporation is a wholly owned subsidiary of BSH Home Appliances Group, headquartered in Munich, Germany, the largest manufacturer of home appliances in Europe and one of the leading companies in the sector worldwide. Manufacturing facilities are located in New Bern, North Carolina, and LaFollette, Tennessee and Monterrey, Mexico. https://www.bsh-group.com/us/
