Farrow & Ball – Color Consultant, Santa Monica, CA
We are currently looking for a driven individual to join our team in Santa Monica as a Color Consultant. We are offering this position on a full-time, permanent basis.
As a Color Consultant, you will provide an in-home and virtual color consultancy service that reflects Farrow & Ball's exceptional customer experience and design expertise. Beyond delivering inspiring colour advice, you will play a key role in driving sales by building customer relationships, identifying project opportunities, and guiding clients from consultation through to specification and purchase. This role combines Colour Consultancy with strategic partnerships across our showrooms and Business Development teams, helping to generate demand for Farrow & Ball products and convert design inspiration into completed sales.
Farrow & Ball is a luxury British lifestyle brand that prides itself on creating richly pigmented paint and handcrafted wallpaper, using print methods dating back 300 years and the finest quality ingredients.
The unique Farrow & Ball look transforms modern and traditional homes, large and small, inside and out. Established in Dorset in 1946, we have grown over the last 80 years and now proudly have 60 showrooms worldwide with a global network of stockists. The key to our success is the people behind the paint: from the team handcrafting each tin to showroom staff to support functions, our shared passion ensures customers have a positive, engaging experience at every stage of their journey with us.
Key Responsibilities
Promote and sell the Colour Consultancy service while introducing customers to the full Farrow & Ball product range. Manage the customer journey from consultation booking through specification presentation, follow-up, and conversion to sales. Build a pipeline of projects through showroom engagement, referrals, networking, and proactive outreach.
Provide expert colour and design recommendations through in-home, commercial, and virtual consultations. Create detailed specifications including colours, wallpapers, finishes, quantities, and project costings. Follow up with customers to convert recommendations into sales and identify additional opportunities within projects.
Deliver an exceptional customer experience while representing the Farrow & Ball brand in a professional, knowledgeable, and engaging manner. Achieve and exceed KPIs related to consultation bookings, revenue generation, conversion rates, and customer satisfaction.
Support showroom sales activities and work closely with the Showroom Manager to drive revenue and raise awareness of the Colour Consultancy service. Build relationships with homeowners, interior designers, decorators, architects, and contractors to generate new business opportunities. Support local marketing initiatives, customer events, and promotional activities.
Key Attributes:
Demonstrated sales ability with confidence in converting consultations into product purchases through effective selling, cross-selling, and upselling techniques.
Strong relationship-building and customer service skills with the ability to develop trust, generate referrals, and encourage repeat business.
Interior design knowledge and experience, with the ability to create inspirational spaces and deliver tailored colour and design recommendations.
Strong product and technical knowledge, including lighting, finishes, substrates, architectural features, and spatial planning.
Proficient in Microsoft Office, particularly Excel, as well as CRM
Farrow & Ball is a luxury British lifestyle brand that prides itself on creating richly pigmented paint and handcrafted wallpaper, using print methods dating back 300 years and the finest quality ingredients.
The unique Farrow & Ball look transforms modern and traditional homes, large and small, inside and out. Established in Dorset in 1946, we have grown over the last 80 years and now proudly have 60 showrooms worldwide with a global network of stockists. The key to our success is the people behind the paint: from the team handcrafting each tin to showroom staff to support functions, our shared passion ensures customers have a positive, engaging experience at every stage of their journey with us.
At Farrow & Ball, we are committed to encouraging equality, diversity and inclusion among our people, with an aim to be truly representative of all sections of society and our customers. Applicants will be considered for employment based only on skills and experience and never based on race, age, disability, religion, sexual orientation, gender identity, or family status, including pregnancy.
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