Dan Rak

Squeaky Wheel
“I recently had an issue with an extremely high-maintenance client who was experiencing ‘squeaks’ from a custom sectional sofa I had specified from the manufacturer, which was at least a year old. I called the manufacturer’s customer service team and it was no questions asked. They stepped right in and sent a repair person out to my client’s home right away to resolve the issue. The client felt validated and was thrilled, and my reputation and relationship was preserved. What more could you ask for? I will always be a lifelong client!” —Dan Rak, Dan Rak Design

Anita Dawson